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Organisational trust: A case application in the air transport sector

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  • Warnock-Smith, David
  • Cameron, Derek
  • O'Connell, John F.

Abstract

In management, it is important to know what the likely feedback effects of employee-employer relationship outcomes might be on levels of ongoing employee trust. This paper looks to apply this important question to a case application of the air transport sector by testing the impact of recent changes in a case sample of air transport companies using a modified aggregate trust model. The findings of this study suggest that occupational group (flight crew/non-flight crew), airline type (Full Service Airline - FSA, Low Cost Carrier - LCC, Charter), and level of seniority (management/non-management level) all have an important bearing on levels of trust in the employee-employer relationship. Pre-existing labour agreements and legacy arrangements with senior and certain occupational groups were found to have a more damaging effect on the trust relationship than anything else. An underlying level of resentment and defensiveness has developed due to historical labour agreements being changed and have been observed most notably among FSAs, flight-crew and middle-management staff. The mediating role of the unions in the employee-employer trust relationship was found to be insignificant among the sampled air transport organisations mainly due to the perceived weakness among the sampled employees of unions to make any meaningful interventions.

Suggested Citation

  • Warnock-Smith, David & Cameron, Derek & O'Connell, John F., 2020. "Organisational trust: A case application in the air transport sector," Transport Policy, Elsevier, vol. 88(C), pages 69-78.
    • Handle: RePEc:eee:trapol:v:88:y:2020:i:c:p:69-78
    DOI: 10.1016/j.tranpol.2020.01.004
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    References listed on IDEAS

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    1. Amy L. Fraher & Yiannis Gabriel, 2014. "Dreaming of Flying When Grounded: Occupational Identity and Occupational Fantasies of Furloughed Airline Pilots," Journal of Management Studies, Wiley Blackwell, vol. 51(6), pages 926-951, September.
    2. Paul S. Adler, 2001. "Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism," Organization Science, INFORMS, vol. 12(2), pages 215-234, April.
    3. E. S. Wong & Danny Then & Martin Skitmore, 2000. "Antecedents of trust in intra-organizational relationships within three Singapore public sector construction project management agencies," Construction Management and Economics, Taylor & Francis Journals, vol. 18(7), pages 797-806.
    4. D. Harrison McKnight & Vivek Choudhury & Charles Kacmar, 2002. "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology," Information Systems Research, INFORMS, vol. 13(3), pages 334-359, September.
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    Cited by:

    1. Elzbieta Szaruga & Elzbieta Zaloga, 2021. "Global Network Economy Society: Information Needs on the Ethical Framework and Trust in Transportation and Logistics Business among Users of the Google Search Engine," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 835-849.
    2. Efthymiou, Marina & Usher, David & O'Connell, John F. & Warnock-Smith, David & Conyngham, Gerry, 2021. "The factors influencing entry level airline pilot retention: An empirical study of Ryanair," Journal of Air Transport Management, Elsevier, vol. 91(C).

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