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Opportunities of Public Transport Experience Enhancements with Mobile Services and Urban Screens

Author

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  • Marcus Foth

    (Urban Informatics Research Lab, Queensland University of Technology, Brisbane, QLD, Australia)

  • Ronald Schroeter

    (Urban Informatics Research Lab, Queensland University of Technology, Brisbane, QLD, Australia)

  • Jimmy Ti

    (Mobile Innovation Lab, Queensland University of Technology, Brisbane, QLD, Australia)

Abstract

Public transportation is an environment with great potential for applying innovative ubiquitous computing services to enhance user experiences. This paper provides the underpinning rationale for research that will be looking at how real-time passenger information system deployed by transit authorities can provide a core platform to improve commuters’ user experiences during all stages of their journey. The proposal builds on this platform to inform the design and development of innovative social media, mobile computing and geospatial information applications, with the hope to create fun and meaningful experiences for passengers during their everyday travel. Furthermore, we present the findings of our pilot study that aims to offer a better understanding of passengers’ activities and social interactions during their daily commute.

Suggested Citation

  • Marcus Foth & Ronald Schroeter & Jimmy Ti, 2013. "Opportunities of Public Transport Experience Enhancements with Mobile Services and Urban Screens," International Journal of Ambient Computing and Intelligence (IJACI), IGI Global, vol. 5(1), pages 1-18, January.
    • Handle: RePEc:igg:jaci00:v:5:y:2013:i:1:p:1-18
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    Cited by:

    1. Stelzer, Anselmo & Englert, Frank & Hörold, Stephan & Mayas, Cindy, 2016. "Improving service quality in public transportation systems using automated customer feedback," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 89(C), pages 259-271.
    2. Tiago Camacho & Marcus Foth & Andry Rakotonirainy & Markus Rittenbruch & Jonathan Bunker, 2016. "The role of passenger-centric innovation in the future of public transport," Public Transport, Springer, vol. 8(3), pages 453-475, December.

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