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Port service chains and port performance evaluation

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  • Talley, Wayne K.
  • Ng, ManWo
  • Marsillac, Erika

Abstract

This paper provides a novel and unique methodology for evaluating the effectiveness performance of a port’s individual services by utilizing the concept of a port service chain – a service network utilized by a port’s service providers in the provision of the port’s services that accounts for the quality-of-service relationships among the services. If such relationships are ignored, the resource allocations by the port’s service providers to improve the quality of their port services will either over- or underestimate the amount of resources needed. A cooperative port service chain will always (under certain conditions) be more effective than a non-cooperative port service chain.

Suggested Citation

  • Talley, Wayne K. & Ng, ManWo & Marsillac, Erika, 2014. "Port service chains and port performance evaluation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 69(C), pages 236-247.
    • Handle: RePEc:eee:transe:v:69:y:2014:i:c:p:236-247
    DOI: 10.1016/j.tre.2014.05.008
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