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Evaluating the service requirements of dedicated container terminals: a revised IPA model with fuzzy AHP

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  • Wen-Kai K. Hsu
  • Hong-Fwu Yu
  • Show-Hui S. Huang

Abstract

The purpose of this article is to evaluate the service requirements of dedicated container terminals (DCTs). In this article, the service attributes (SAs) of DCTs were first discussed. A fuzzy analytic hierarchy process model was then constructed to measure the users' perceived importance and dissatisfaction for each of the SAs. Based on these two measurements, a revised importance-performance analysis model was proposed to identify the SAs that should be improved. To validate the model, the dedicated container terminal of Evergreen Marine Corp. (EMC DCT) at Kaohsiung Port and its users were empirically investigated. With respect to the empirical results, managerial implications of the findings in improving service quality for the EMC DCT are discussed.

Suggested Citation

  • Wen-Kai K. Hsu & Hong-Fwu Yu & Show-Hui S. Huang, 2015. "Evaluating the service requirements of dedicated container terminals: a revised IPA model with fuzzy AHP," Maritime Policy & Management, Taylor & Francis Journals, vol. 42(8), pages 789-805, November.
    • Handle: RePEc:taf:marpmg:v:42:y:2015:i:8:p:789-805
    DOI: 10.1080/03088839.2015.1043750
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    Cited by:

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    2. Ana Mehak & Yongtong Mu & Muhammad Mohsin & Xing-Can Zhang, 2023. "MCDM-Based Ranking and Prioritization of Fisheries’ Risks: A Case Study of Sindh, Pakistan," Sustainability, MDPI, vol. 15(11), pages 1-21, May.
    3. Kyung-Ja Kim & Kanghwa Choi, 2019. "Bridging the Perception Gap between Management and Customers on DINESERV Attributes: The Korean All-You-Can-Eat Buffet," Sustainability, MDPI, vol. 11(19), pages 1-21, September.
    4. Show-Hui S. Huang & Wen-Kai K. Hsu, 2016. "An assessment of service quality for international distribution centers in Taiwan -- a QFD approach with fuzzy AHP," Maritime Policy & Management, Taylor & Francis Journals, vol. 43(4), pages 509-523, May.
    5. Cristina López & Rocío Ruíz-Benítez & Carmen Vargas-Machuca, 2019. "On the Environmental and Social Sustainability of Technological Innovations in Urban Bus Transport: The EU Case," Sustainability, MDPI, vol. 11(5), pages 1-22, March.
    6. Zheng, Shiyuan & Jiang, Changmin & Fu, Xiaowen, 2021. "Investment competition on dedicated terminals under demand ambiguity," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 150(C).

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