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Examining the Potential for Uber and Lyft to be Included in Subsidized Mobility Programs Targeted to Seniors, Low Income Adults, and People with Disabilities

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  • Deakin, Elizabeth SM., J.D.
  • Halpern, Jeremy
  • Parker, Madeleine

Abstract

Public agencies have subsidized taxi rides for people who have difficulty driving a car or using the regular transit system – targeting older residents and people with disabilities. There is interest among public agencies to add transportation network companies (TNCs), such as Uber and Lyft, to subsidized ride programs as a travel option due to the widespread availability of TNCs and high-quality service. Key issues include the need for wheelchair accessible vehicles, subsidy needs, and clients who lack or are uncomfortable using a smartphone and credit card. This research included a review of programs nationwide and interviews with program managers and clients to identify best practices. Best practices from agencies included contracting for wheelchair accessible TNC services, offering classes to help clients learn how to use the needed technologies, arranging for prepaid debit cards, creating a centralized billing system, providing a concierge service for those who need extra assistance, and setting subsidies based on need. Other recommended practices include providing high travel needs coverage, developing straightforward pricing structures, and not imposing restrictions on trip distance or trip purposes eligible for subsidy.

Suggested Citation

  • Deakin, Elizabeth SM., J.D. & Halpern, Jeremy & Parker, Madeleine, 2020. "Examining the Potential for Uber and Lyft to be Included in Subsidized Mobility Programs Targeted to Seniors, Low Income Adults, and People with Disabilities," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt0mw7h24f, Institute of Transportation Studies, UC Berkeley.
    • Handle: RePEc:cdl:itsrrp:qt0mw7h24f
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    References listed on IDEAS

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    1. Baldwin Hess, Daniel, 2009. "Access to Public Transit and Its Influence on Ridership for Older Adults in Two U.S. Cities," The Journal of Transport and Land Use, Center for Transportation Studies, University of Minnesota, vol. 2(1), pages 3-27.
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    Cited by:

    1. Mason Dyana P. & Menard Miranda, 2022. "Accessibility of Nonprofit Services: Transportation Network Companies and Client Mobility," Nonprofit Policy Forum, De Gruyter, vol. 13(4), pages 333-343, October.
    2. Ioanna Moscholidou & Greg Marsden & Kate Pangbourne, 2023. "Steering Smart Mobility Services: Lessons from Seattle, Greater Manchester and Stockholm," Sustainability, MDPI, vol. 15(5), pages 1-16, March.
    3. Misra, Aditi & Shirgaokar, Manish & Weinstein Agrawal, Asha & Dobbs, Bonnie & Wachs, Martin, 2022. "How older adults use Ride-hailing booking technology in California," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 11-30.

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    More about this item

    Keywords

    Social and Behavioral Sciences; Ridesourcing; paratransit services; taxi services; subsidies; persons with disabilities; aged; public transit; mobility applications; equity;
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