IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v54y2016icp404-417.html
   My bibliography  Save this article

Social value creation through tourism enterprise

Author

Listed:
  • Altinay, Levent
  • Sigala, Marianna
  • Waligo, Victoria

Abstract

Despite the role of social entrepreneurship to create social value and transformation, little is still known about how social value can be generated. Drawing upon the service dominant logic and entrepreneurship literature, the paper aims to identify the resource needs of a tourism social enterprise and evaluate the means by which these resources are mobilised. Twenty seven face-to-face interviews were conducted with key informants in a developing country case study context. The key resources required for social value creation in tourism are natural; financial; political and institutional and human capital. These resources enable the generation of social value at three levels with interlocking value creation processes: at an individual stakeholder level; at the meso level and at the macro-level. Strategies associated with resource mobilisation are stakeholder involvement and collaboration; and relationship development and local community empowerment. A shared understanding of the role of tourism and cultural values is critical.

Suggested Citation

  • Altinay, Levent & Sigala, Marianna & Waligo, Victoria, 2016. "Social value creation through tourism enterprise," Tourism Management, Elsevier, vol. 54(C), pages 404-417.
    • Handle: RePEc:eee:touman:v:54:y:2016:i:c:p:404-417
    DOI: 10.1016/j.tourman.2015.12.011
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517715300625
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2015.12.011?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Valery Gordin & Mariya Dedova, 2015. "Social entrepreneurship in the informal economy: a case study of re-enactment festivals," Journal of Enterprising Communities: People and Places in the Global Economy, Emerald Group Publishing Limited, vol. 9(1), pages 6-16, March.
    2. Toyah L. Miller & Curtis L. Wesley II, 2010. "Assessing Mission and Resources for Social Change: An Organizational Identity Perspective on Social Venture Capitalists‘ Decision Criteria," Entrepreneurship Theory and Practice, , vol. 34(4), pages 705-733, July.
    3. Zahra, Shaker A. & Gedajlovic, Eric & Neubaum, Donald O. & Shulman, Joel M., 2009. "A typology of social entrepreneurs: Motives, search processes and ethical challenges," Journal of Business Venturing, Elsevier, vol. 24(5), pages 519-532, September.
    4. Bennett, Nathan & Lemelin, Raynald Harvey & Koster, Rhonda & Budke, Isabel, 2012. "A capital assets framework for appraising and building capacity for tourism development in aboriginal protected area gateway communities," Tourism Management, Elsevier, vol. 33(4), pages 752-766.
    5. Moriah Meyskens & Colleen Robb–Post & Jeffrey A. Stamp & Alan L. Carsrud & Paul D. Reynolds, 2010. "Social Ventures from a Resource–Based Perspective: An Exploratory Study Assessing Global Ashoka Fellows," Entrepreneurship Theory and Practice, , vol. 34(4), pages 661-680, July.
    6. Kwaramba, Hazel M. & Lovett, Jon C. & Louw, Lynette & Chipumuro, Juliet, 2012. "Emotional confidence levels and success of tourism development for poverty reduction: The South African Kwam eMakana home-stay project," Tourism Management, Elsevier, vol. 33(4), pages 885-894.
    7. Simon Rodan & Charles Galunic, 2004. "More than network structure: how knowledge heterogeneity influences managerial performance and innovativeness," Strategic Management Journal, Wiley Blackwell, vol. 25(6), pages 541-562, June.
    8. Davidsson, Per & Honig, Benson, 2003. "The role of social and human capital among nascent entrepreneurs," Journal of Business Venturing, Elsevier, vol. 18(3), pages 301-331, May.
    9. Estrin, Saul & Stephan, Ute & Vujić, Sunčica, 2014. "Do women earn less even as social entrepreneurs?," LSE Research Online Documents on Economics 60606, London School of Economics and Political Science, LSE Library.
    10. María José Sanzo-Perez & Luis Ignacio Álvarez-González & Marta Rey-García, 2015. "How to encourage social innovations: a resource-based approach," The Service Industries Journal, Taylor & Francis Journals, vol. 35(7-8), pages 430-447, May.
    11. Elizabeth Chell & Katerina Nicolopoulou & Mine Karataş-Özkan, 2010. "Social entrepreneurship and enterprise: International and innovation perspectives," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 22(6), pages 485-493, October.
    12. Silvia Dorado, 2006. "Social Entrepreneurial Ventures: Different Values So Different Process Of Creation, No?," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 11(04), pages 319-343.
    13. MariaLaura Di Domenico & Helen Haugh & Paul Tracey, 2010. "Social Bricolage: Theorizing Social Value Creation in Social Enterprises," Entrepreneurship Theory and Practice, , vol. 34(4), pages 681-703, July.
    14. Hannes Ottósson & Kim Klyver, 2010. "The Effect Of Human Capital On Social Capital Among Entrepreneurs," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 18(04), pages 399-417.
    15. Chathoth, Prakash K. & Ungson, Gerardo R. & Altinay, Levent & Chan, Eric S.W. & Harrington, Robert & Okumus, Fevzi, 2014. "Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions," Tourism Management, Elsevier, vol. 42(C), pages 181-193.
    16. McGehee, Nancy Gard & Kline, Carol & Knollenberg, Whitney, 2014. "Social movements and tourism-related local action," Annals of Tourism Research, Elsevier, vol. 48(C), pages 140-155.
    17. Post, Colleen & Meyskens, Moriah, 2008. "Social venture strategy from a resource based perspective: an exploratory study assessing Ashoka Fellows," MPRA Paper 8881, University Library of Munich, Germany.
    18. Haber, Sigal & Reichel, Arie, 2007. "The cumulative nature of the entrepreneurial process: The contribution of human capital, planning and environment resources to small venture performance," Journal of Business Venturing, Elsevier, vol. 22(1), pages 119-145, January.
    19. Bruton, Garry D. & Ketchen, David J. & Ireland, R. Duane, 2013. "Entrepreneurship as a solution to poverty," Journal of Business Venturing, Elsevier, vol. 28(6), pages 683-689.
    20. Park, Duk-Byeong & Lee, Kwang-Woo & Choi, Hyun-Suk & Yoon, Yooshik, 2012. "Factors influencing social capital in rural tourism communities in South Korea," Tourism Management, Elsevier, vol. 33(6), pages 1511-1520.
    21. Juan Florin & Elizabeth Schmidt, 2011. "Creating Shared Value in the Hybrid Venture Arena: A Business Model Innovation Perspective," Journal of Social Entrepreneurship, Taylor & Francis Journals, vol. 2(2), pages 165-197, October.
    22. Stefan Schaltegger & Marcus Wagner, 2011. "Sustainable entrepreneurship and sustainability innovation: categories and interactions," Business Strategy and the Environment, Wiley Blackwell, vol. 20(4), pages 222-237, May.
    23. Thomas, Rhodri & Shaw, Gareth & Page, Stephen J., 2011. "Understanding small firms in tourism: A perspective on research trends and challenges," Tourism Management, Elsevier, vol. 32(5), pages 963-976.
    24. Alex Nicholls, 2010. "The Legitimacy of Social Entrepreneurship: Reflexive Isomorphism in a Pre–Paradigmatic Field," Entrepreneurship Theory and Practice, , vol. 34(4), pages 611-633, July.
    25. Jack, Sarah L. & Anderson, Alistair R., 2002. "The effects of embeddedness on the entrepreneurial process," Journal of Business Venturing, Elsevier, vol. 17(5), pages 467-487, September.
    26. Francesco Perrini & Clodia Vurro & Laura A. Costanzo, 2010. "A process-based view of social entrepreneurship: From opportunity identification to scaling-up social change in the case of San Patrignano," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 22(6), pages 515-534, October.
    27. Roxas, Banjo & Chadee, Doren, 2013. "Effects of formal institutions on the performance of the tourism sector in the Philippines: The mediating role of entrepreneurial orientation," Tourism Management, Elsevier, vol. 37(C), pages 1-12.
    28. Mair, Johanna & Martí, Ignasi, 2006. "Social entrepreneurship research: A source of explanation, prediction, and delight," Journal of World Business, Elsevier, vol. 41(1), pages 36-44, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Domínguez-Gómez, J. Andrés & González-Gómez, Teresa, 2017. "Analysing stakeholders’ perceptions of golf-course-based tourism: A proposal for developing sustainable tourism projects," Tourism Management, Elsevier, vol. 63(C), pages 135-143.
    2. Hadjielias, Elias & Christofi, Michael & Christou, Prokopis & Hadjielia Drotarova, Maria, 2022. "Digitalization, agility, and customer value in tourism," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    3. Marianna Cavada & Chris Bouch & Chris Rogers & Michael Grace & Alexander Robertson, 2021. "A Soft Systems Methodology for Business Creation: The Lost World at Tyseley, Birmingham," Urban Planning, Cogitatio Press, vol. 6(1), pages 32-48.
    4. Tianning Lan & Zhiyue Zheng & Di Tian & Rui Zhang & Rob Law & Mu Zhang, 2021. "Resident-Tourist Value Co-Creation in the Intangible Cultural Heritage Tourism Context: The Role of Residents’ Perception of Tourism Development and Emotional Solidarity," Sustainability, MDPI, vol. 13(3), pages 1-20, January.
    5. Saunah Zainon & Rina Fadhilah Ismail & Soo Kum Yoke & Haryati Ahmad & Nurulzulaiha Sa¡¯udah @ Suhadak, 2020. "A Social Entrepreneurship Case Study of the ¡°Pertubuhan Kebajikan Anak Yatim Islam Segamat¡± Orphanage in Malaysia," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 11(3), pages 162-167, June.
    6. Mendoza-Moheno, Jessica & Cruz-Coria, Erika & González-Cruz, Tomás F, 2021. "Socio-technical innovation in community-based tourism organizations: A proposal for local development," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    7. Noelia Franco-Leal & Carmen Camelo-Ordaz & Juan Pablo Dianez-Gonzalez & Elena Sousa-Ginel, 2020. "The Role of Social and Institutional Contexts in Social Innovations of Spanish Academic Spinoffs," Sustainability, MDPI, vol. 12(3), pages 1-24, January.
    8. Nicholas Wise & Ivo Mulec & Tanja Armenski, 2017. "Towards a new local tourism economy: Understanding sense of community, social impacts and potential enterprise opportunities in PodgraÄ‘e BaÄ , Vojvodina, Serbia," Local Economy, London South Bank University, vol. 32(7), pages 656-677, November.
    9. Jørgensen, Matias Thuen & Hansen, Anne Vorre & Sørensen, Flemming & Fuglsang, Lars & Sundbo, Jon & Jensen, Jens Friis, 2021. "Collective tourism social entrepreneurship: A means for community mobilization and social transformation," Annals of Tourism Research, Elsevier, vol. 88(C).
    10. Vera Butkouskaya & Joan Llonch-Andreu & María-del-Carmen Alarcón-del-Amo, 2020. "Entrepreneurial Orientation (EO), Integrated Marketing Communications (IMC), and Performance in Small and Medium-Sized Enterprises (SMEs): Gender Gap and Inter-Country Context," Sustainability, MDPI, vol. 12(17), pages 1-18, September.
    11. Viglia, Giampaolo & Pera, Rebecca & Dyussembayeva, Shynar & Mifsud, Matthieu & Hollebeek, Linda D., 2023. "Engagement and value cocreation within a multi-stakeholder service ecosystem," Journal of Business Research, Elsevier, vol. 157(C).
    12. Monica Nandan & Archana Singh & Gokul Mandayam, 2019. "Social Value Creation and Social Innovation by Human Service Professionals: Evidence from Missouri, USA," Administrative Sciences, MDPI, vol. 9(4), pages 1-22, November.
    13. Regina Scheyvens & Heidi van der Watt, 2021. "Tourism, Empowerment and Sustainable Development: A New Framework for Analysis," Sustainability, MDPI, vol. 13(22), pages 1-19, November.
    14. Joonhyeong Joseph Kim & Insin Kim, 2018. "Entrepreneurial Marketing and Airline-Cause Sponsorship Congruence: Passenger Sponsorship Response to US-Based Full-Service Airlines," Sustainability, MDPI, vol. 10(7), pages 1-20, July.
    15. Karami, Masoud & Read, Stuart, 2021. "Co-creative entrepreneurship," Journal of Business Venturing, Elsevier, vol. 36(4).
    16. Mottiar, Ziene & Boluk, Karla & Kline, Carol, 2018. "The roles of social entrepreneurs in rural destination development," Annals of Tourism Research, Elsevier, vol. 68(C), pages 77-88.
    17. Vera Butkouskaya & Francesc Romagosa & Maria Noguera, 2020. "Obstacles to Sustainable Entrepreneurship amongst Tourism Students: A Gender Comparison," Sustainability, MDPI, vol. 12(5), pages 1-15, February.
    18. Liang, Austin Rong-Da, 2017. "Considering the role of agritourism co-creation from a service-dominant logic perspective," Tourism Management, Elsevier, vol. 61(C), pages 354-367.
    19. Harshavardhan Reddy Kummitha & Naveen Kolloju & András Jancsik & Zsófia Csilla Szalók, 2021. "Can Tourism Social Entrepreneurship Organizations Contribute to the Development of Ecotourism and Local Communities: Understanding the Perception of Local Communities," Sustainability, MDPI, vol. 13(19), pages 1-15, October.
    20. Zhou, Lingxu & Chan, Eric & Song, Haiyan, 2017. "Social capital and entrepreneurial mobility in early-stage tourism development: A case from rural China," Tourism Management, Elsevier, vol. 63(C), pages 338-350.
    21. Sarat K. Jena & Purushottam L. Meena, 2019. "Price and Service Competition in a Tourism Supply Chain," Service Science, INFORMS, vol. 11(4), pages 279-291, December.
    22. Sharifi-Tehrani, Mohammad & Seyfi, Siamak & Zaman, Mustafeed, 2022. "At the intersection of tourism social entrepreneurship and empathy: Development and validation of an empathy scale," Journal of Business Research, Elsevier, vol. 141(C), pages 433-447.
    23. Aquino, Richard S., 2022. "Community change through tourism social entrepreneurship," Annals of Tourism Research, Elsevier, vol. 95(C).
    24. Dwivedi, Abhishek & Weerawardena, Jay, 2018. "Conceptualizing and operationalizing the social entrepreneurship construct," Journal of Business Research, Elsevier, vol. 86(C), pages 32-40.
    25. Daniela Sorea & Codrina Csesznek, 2020. "The Groups of Caroling Lads from Făgăraș Land (Romania) as Niche Tourism Resource," Sustainability, MDPI, vol. 12(11), pages 1-21, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Xiangping Jia & Geoffrey Desa, 2020. "Social entrepreneurship and impact investment in rural–urban transformation: An orientation to systemic social innovation and symposium findings," Agriculture and Human Values, Springer;The Agriculture, Food, & Human Values Society (AFHVS), vol. 37(4), pages 1217-1239, December.
    2. Pradeep Kumar Hota & Balaji Subramanian & Gopalakrishnan Narayanamurthy, 2020. "Mapping the Intellectual Structure of Social Entrepreneurship Research: A Citation/Co-citation Analysis," Journal of Business Ethics, Springer, vol. 166(1), pages 89-114, September.
    3. Robin Stevens & Nathalie Moray & Johan Bruneel, 2015. "The Social and Economic Mission of Social Enterprises: Dimensions, Measurement, Validation, and Relation," Entrepreneurship Theory and Practice, , vol. 39(5), pages 1051-1082, September.
    4. Estrin, Saul & Mickiewicz, Tomasz & Stephan, Ute, 2016. "Human capital in social and commercial entrepreneurship," Journal of Business Venturing, Elsevier, vol. 31(4), pages 449-467.
    5. Johanna Mair & Julie Battilana & Julian Cardenas, 2012. "Organizing for Society: A Typology of Social Entrepreneuring Models," Journal of Business Ethics, Springer, vol. 111(3), pages 353-373, December.
    6. Sophie Bacq & Kimberly A. Eddleston, 2018. "A Resource-Based View of Social Entrepreneurship: How Stewardship Culture Benefits Scale of Social Impact," Journal of Business Ethics, Springer, vol. 152(3), pages 589-611, October.
    7. Hoogendoorn, B. & van der Zwan, P.W. & Thurik, A.R., 2011. "Social Entrepreneurship and Performance: The Role of Perceived Barriers and Risk," ERIM Report Series Research in Management ERS-2011-016-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    8. Othmar M. Lehner & Juha Kansikas, 2012. "Opportunity Recognition in Social Entrepreneurship," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 21(1), pages 25-58, March.
    9. Régis Y. Chenavaz & Alexandra Couston & Stéphanie Heichelbech & Isabelle Pignatel & Stanko Dimitrov, 2023. "Corporate Social Responsibility and Entrepreneurial Ventures: A Conceptual Framework and Research Agenda," Sustainability, MDPI, vol. 15(11), pages 1-30, May.
    10. Choi, Nia & Majumdar, Satyajit, 2014. "Social entrepreneurship as an essentially contested concept: Opening a new avenue for systematic future research," Journal of Business Venturing, Elsevier, vol. 29(3), pages 363-376.
    11. Matthew P. Johnson & Stefan Schaltegger, 2020. "Entrepreneurship for Sustainable Development: A Review and Multilevel Causal Mechanism Framework," Entrepreneurship Theory and Practice, , vol. 44(6), pages 1141-1173, November.
    12. Sunduramurthy, Chamu & Zheng, Congcong & Musteen, Martina & Francis, John & Rhyne, Lawrence, 2016. "Doing more with less, systematically? Bricolage and ingenieuring in successful social ventures," Journal of World Business, Elsevier, vol. 51(5), pages 855-870.
    13. João J. Ferreira & Cristina I. Fernandes & Marta Peres-Ortiz & Helena Alves, 2017. "Conceptualizing social entrepreneurship: perspectives from the literature," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 14(1), pages 73-93, March.
    14. Adélie Ranville & Marcos Barros, 2022. "Towards Normative Theories of Social Entrepreneurship. A Review of the Top Publications of the Field," Journal of Business Ethics, Springer, vol. 180(2), pages 407-438, October.
    15. S. Chinju Chandran & S. Rajitha Kumar, 2024. "Industrial cooperatives: A sustainable business model for promoting social entrepreneurship," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 14(1), pages 1-10, December.
    16. Sahasranamam, Sreevas & Nandakumar, M.K., 2020. "Individual capital and social entrepreneurship: Role of formal institutions," Journal of Business Research, Elsevier, vol. 107(C), pages 104-117.
    17. Brigitte Hoogendoorn & Peter Zwan & Roy Thurik, 2019. "Sustainable Entrepreneurship: The Role of Perceived Barriers and Risk," Journal of Business Ethics, Springer, vol. 157(4), pages 1133-1154, July.
    18. Jan Lepoutre & Rachida Justo & Siri Terjesen & Niels Bosma, 2013. "Designing a global standardized methodology for measuring social entrepreneurship activity: the Global Entrepreneurship Monitor social entrepreneurship study," Small Business Economics, Springer, vol. 40(3), pages 693-714, April.
    19. John Hagedoorn & Helen Haugh & Paul Robson & Kate Sugar, 2023. "Social innovation, goal orientation, and openness: insights from social enterprise hybrids," Small Business Economics, Springer, vol. 60(1), pages 173-198, January.
    20. Frank Martin Belz & Julia Katharina Binder, 2017. "Sustainable Entrepreneurship: A Convergent Process Model," Business Strategy and the Environment, Wiley Blackwell, vol. 26(1), pages 1-17, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:54:y:2016:i:c:p:404-417. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.