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Collaborative approaches to public sector innovation: A scoping study

Author

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  • Szkuta, Katarzyna
  • Pizzicannella, Roberto
  • Osimo, David

Abstract

In the last 15 years, European countries have invested considerable resources to provide e-government services. Despite of its increasing availability, its level of adoption has not been satisfying. On the other hand, over the last years, coinciding with the web 2.0 trend, the e-government services co-produced by citizens start to appear, often without the support, acknowledgement and even awareness of the government. This trend stems from a well-established tradition of offline co- production of public services, i.e. services provided by the voluntary sector, but brought to an unprecedented scale thanks to the advent of web 2.0. Still, the concept remains not well-defined and its impact is not yet well studied. The paper explores on a limited sets of cases what does it mean to collaboratively deliver online public services; what are the success factors based on the cases under study and what are the incentives for service providers (other than public administration), citizens as users and public administration. The authors propose an ostensive definition of the collaborative delivery of public services: collaborative public services are created and run by government, civil society or by private sector building on the re-use of government data or citizens data. Those services are focused on public goods delivery (e.g. health, education, public transport) and are meant to change the traditional government services by engaging in an open dialogue with public administration about the best way to deliver those services. The analysis of six case studies of innovative collaborative online public services suggests that the online collaborative public service delivery increases its quality with the users׳ growth contrary to the traditional offline service delivery. The study results indicate that the current developers interest lies in delivering complementary services to the government run services rather than substitutive services. The authors propose also the initial list of success factors, enabling conditions, and benefits for all main stakeholders (users, innovators and public administration).

Suggested Citation

  • Szkuta, Katarzyna & Pizzicannella, Roberto & Osimo, David, 2014. "Collaborative approaches to public sector innovation: A scoping study," Telecommunications Policy, Elsevier, vol. 38(5), pages 558-567.
    • Handle: RePEc:eee:telpol:v:38:y:2014:i:5:p:558-567
    DOI: 10.1016/j.telpol.2014.04.002
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    References listed on IDEAS

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    1. David Albury, 2005. "Fostering Innovation in Public Services," Public Money & Management, Taylor & Francis Journals, vol. 25(1), pages 51-56, January.
    2. Paul Windrum & Per Koch (ed.), 2008. "Innovation in Public Sector Services," Books, Edward Elgar Publishing, number 4030.
    3. Jean Hartley, 2005. "Innovation in Governance and Public Services: Past and Present," Public Money & Management, Taylor & Francis Journals, vol. 25(1), pages 27-34, January.
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    Cited by:

    1. Aelita Skarzauskiene & Monika Mačiulienė, 2021. "How to Build Sustainable Online Communities: Implications from Lithuania Urban Communities Case Study," Sustainability, MDPI, vol. 13(16), pages 1-13, August.
    2. Paolo Seri, 2015. "L?Egovernment nelle Marche," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 122-136.
    3. Saam, Marianne & Weinhardt, Laura & Trottner, Lukas, 2016. "Public ICT investment in reaction to the economic crisis: A case study on measuring IT-related intangibles in the public sector," ZEW Discussion Papers 16-081, ZEW - Leibniz Centre for European Economic Research.
    4. Hanafizadeh, Payam & Khosravi, Bayan & Badie, Kambiz, 2019. "Global discourse on ICT and the shaping of ICT policy in developing countries," Telecommunications Policy, Elsevier, vol. 43(4), pages 324-338.
    5. Zane Zeibote & Tatjana Muravska & Romans Putans, 2019. "Improving Digitalization Through Co-Creation: Case Of The Citadel Project," Economy & Business Journal, International Scientific Publications, Bulgaria, vol. 13(1), pages 407-424.

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