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Understanding sustained usage of health and fitness apps: Incorporating the technology acceptance model with the investment model

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  • Cho, Heetae
  • Chi, Christina
  • Chiu, Weisheng

Abstract

With the increasing popularity and adoption of health/fitness apps, more research attention is needed to examine users' behavior in order to promote sustained usage of the apps. The purpose of this study is to understand health and fitness app users' decision-making process by integrating the Technology Acceptance Model (TAM) and the Investment Model (IM). Three hundred forty-six responses were collected from health and fitness app users in China. A confirmatory factor analysis and a structural equation modeling analysis were conducted. Results show that continuance intention to use the apps is significantly affected by constructs included in the two models. Specifically, perceived ease of use of the apps has a positive effect on perceived usefulness, which further affects users' intention to continue using the apps. In addition, perceived usefulness and perceived ease of use of the apps have significant effects on users' satisfaction, investment size, and quality of available alternatives, and these three constructs affect users' relationship commitment to the apps, which, in turn, influences users' continuing intention. The integrated model provides new insights into the app users' decision-making process and suggests practical implications for app providers, such as developing strategies to evoke and maintain users’ interest in their apps, keeping users satisfied by personalizing their experience, and designing features that keep users invested in the apps.

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  • Cho, Heetae & Chi, Christina & Chiu, Weisheng, 2020. "Understanding sustained usage of health and fitness apps: Incorporating the technology acceptance model with the investment model," Technology in Society, Elsevier, vol. 63(C).
    • Handle: RePEc:eee:teinso:v:63:y:2020:i:c:s0160791x2030422x
    DOI: 10.1016/j.techsoc.2020.101429
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    References listed on IDEAS

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    1. Salvador Angosto & Jerónimo García-Fernández & Moisés Grimaldi-Puyana, 2023. "A systematic review of intention to use fitness apps (2020–2023)," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.
    2. Perez-Aranda, Javier & González Robles, Eva M. & Alarcón Urbistondo, Pilar, 2023. "Understanding antecedents of continuance and revisit intentions: The case of sport apps," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    3. Pal, Shounak & Biswas, Baidyanath & Gupta, Rohit & Kumar, Ajay & Gupta, Shivam, 2023. "Exploring the factors that affect user experience in mobile-health applications: A text-mining and machine-learning approach," Journal of Business Research, Elsevier, vol. 156(C).
    4. Souha Al-Geitany & Hasan Yousef Aljuhmani & Okechukwu Lawrence Emeagwali & Elsie Nasr, 2023. "Consumer Behavior in the Post-COVID-19 Era: The Impact of Perceived Interactivity on Behavioral Intention in the Context of Virtual Conferences," Sustainability, MDPI, vol. 15(11), pages 1-23, May.
    5. Poonyawat Kusonwattana & Yogi Tri Prasetyo & Stefanus Vincent & Jefferson Christofelix & Aryadaksa Amudra & Hazel Juan Montgomery & Michael Nayat Young & Reny Nadlifatin & Satria Fadil Persada, 2022. "Determining Factors Affecting Behavioral Intention to Organize an Online Event during the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(20), pages 1-15, October.
    6. Ryan, Mark, 2022. "The ethics of dietary apps: Technology, health, and the capability approach," Technology in Society, Elsevier, vol. 68(C).
    7. Jianfei Cao & Karin Kurata & Yeongjoo Lim & Shintaro Sengoku & Kota Kodama, 2022. "Social Acceptance of Mobile Health among Young Adults in Japan: An Extension of the UTAUT Model," IJERPH, MDPI, vol. 19(22), pages 1-16, November.
    8. Esmonde, Katelyn & Roth, Stephen & Walker, Alexis, 2023. "A social and ethical framework for providing health information obtained from combining genetics and fitness tracking data," Technology in Society, Elsevier, vol. 74(C).

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