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Characterising product-service systems in the healthcare industry

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  • Yip, Man Hang
  • Phaal, Robert
  • Probert, David R.

Abstract

Since the 1970s, marketing and innovation management communities have been investigating how to incorporate customer-desired functions into new product and service designs. These wide-ranging enquiries have shed light on the impact of lead-user engagement in new product development, demonstrated ways to examine service production and delivery, such as the use of ‘line of visibility’ in service blueprints and the modelling of ‘service encounters’, and have created new terms such as ‘value co-creation’. Despite these efforts, recent reviews have identified the lack of an holistic approach to new product-service system (PSS) development. This deficiency needs to be rectified, especially for complex PSS developments in regulated industries such as healthcare, as often there are multiple stakeholders posing conflicting priorities to the development team.

Suggested Citation

  • Yip, Man Hang & Phaal, Robert & Probert, David R., 2015. "Characterising product-service systems in the healthcare industry," Technology in Society, Elsevier, vol. 43(C), pages 129-143.
    • Handle: RePEc:eee:teinso:v:43:y:2015:i:c:p:129-143
    DOI: 10.1016/j.techsoc.2015.05.014
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    References listed on IDEAS

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    1. T. P. Hill, 1977. "On Goods And Services," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 23(4), pages 315-338, December.
    2. Peter Hill, 1999. "Tangibles, intangibles and services: a new taxonomy for the classification of output," Canadian Journal of Economics, Canadian Economics Association, vol. 32(2), pages 426-446, April.
    3. van Hoof, Joost & Verkerk, Maarten J., 2013. "Developing an integrated design model incorporating technology philosophy for the design of healthcare environments: A case analysis of facilities for psychogeriatric and psychiatric care in The Nethe," Technology in Society, Elsevier, vol. 35(1), pages 1-13.
    4. repec:bla:revinw:v:23:y:1977:i:4:p:315-38 is not listed on IDEAS
    5. Ng, Irene C.L. & Maull, Roger & Yip, Nick, 2009. "Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry," European Management Journal, Elsevier, vol. 27(6), pages 377-387, December.
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    Cited by:

    1. Nicolas Haber & Mario Fargnoli, 2021. "Sustainable Product-Service Systems Customization: A Case Study Research in the Medical Equipment Sector," Sustainability, MDPI, vol. 13(12), pages 1-20, June.

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