IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v193y2023ics0040162523003591.html
   My bibliography  Save this article

How technostress may affect employee performance in educational work environments

Author

Listed:
  • Bourlakis, Michael
  • Nisar, Tahir M.
  • Prabhakar, Guru

Abstract

Despite there being a proliferation of research into the relationship between educators and work-related stress, there appears to be a lack of research on how institutions respond to this problem. The development of information and communications technology (ICT) has contributed to extra stress (technostress) in the education sector as the need to use technology increases and technostress develops. Therefore, this research aims to explore the concept, role and effects of technostress in educational work environments. The education sector is one of the top three industries where occupational stress is most present in the UK. With potential consequences such as increased turnover and absenteeism, it can create extremely costly implications for institutions. It is important that educational organisations ensure that levels of technostress are minimised as much as possible in order to prevent these outcomes from occurring. An exploratory qualitative research methodology was used involving forty-five interviews with educators. Findings showed different perspectives and approaches to technostress and revealed role ambiguity, technology in the workplace, work-life balance and organisational perspectives and support including understanding turnover intentions as the main focus areas in relation to the current study of technostress in education.

Suggested Citation

  • Bourlakis, Michael & Nisar, Tahir M. & Prabhakar, Guru, 2023. "How technostress may affect employee performance in educational work environments," Technological Forecasting and Social Change, Elsevier, vol. 193(C).
    • Handle: RePEc:eee:tefoso:v:193:y:2023:i:c:s0040162523003591
    DOI: 10.1016/j.techfore.2023.122674
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162523003591
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2023.122674?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. René Riedl & Harald Kindermann & Andreas Auinger & Andrija Javor, 2012. "Technostress from a Neurobiological Perspective," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(2), pages 61-69, April.
    2. Woo Jin Lee & Inho Hwang, 2021. "Sustainable Information Security Behavior Management: An Empirical Approach for the Causes of Employees’ Voice Behavior," Sustainability, MDPI, vol. 13(11), pages 1-23, May.
    3. Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
    4. You-Kyung Lee, 2021. "Impacts of Digital Technostress and Digital Technology Self-Efficacy on Fintech Usage Intention of Chinese Gen Z Consumers," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
    5. Nascimento, Lígia & Correia, Manuela Faia & Califf, Christopher B., 2024. "Towards a bright side of technostress in higher education teachers: Identifying several antecedents and outcomes of techno-eustress," Technology in Society, Elsevier, vol. 76(C).
    6. Sadia Shakeel & Muhammad Majid Khan & Rao Aamir Ali Khan & Bahaudin G. Mujtaba, 2022. "Linking Personality Traits, Self-Efficacy and Burnout of Teachers in Public Schools: Does School Climate Play a Moderating Role?," Public Organization Review, Springer, vol. 22(1), pages 19-39, March.
    7. Chiara Consiglio & Nicoletta Massa & Valentina Sommovigo & Luigi Fusco, 2023. "Techno-Stress Creators, Burnout and Psychological Health among Remote Workers during the Pandemic: The Moderating Role of E-Work Self-Efficacy," IJERPH, MDPI, vol. 20(22), pages 1-23, November.
    8. Hazra, Ummaha & Priyo, Asad Karim Khan, 2022. "Unethical practices in online classes during COVID-19 pandemic: an analysis of affordances using routine activity theory," MPRA Paper 117853, University Library of Munich, Germany.
    9. Oriana Ippoliti & Silvio Giovarruscio, 2017. "Technostress.Test di valutazione: il modello SOGI/Technostress. Evaluation test: SOGI Model," IRCrES Working Paper 201708, CNR-IRCrES Research Institute on Sustainable Economic Growth - Moncalieri (TO) ITALY - former Institute for Economic Research on Firms and Growth - Torino (TO) ITALY.
    10. Cao, Xiongfei & Yu, Lingling, 2019. "Exploring the influence of excessive social media use at work: A three-dimension usage perspective," International Journal of Information Management, Elsevier, vol. 46(C), pages 83-92.
    11. Wiebke Schlenger & Marlies Jöllenbeck & Tjorven Stamer & Angelika Grosse & Elke Ochsmann, 2022. "Digitizing Social Counseling—Insights for Workplace Health Management," IJERPH, MDPI, vol. 19(2), pages 1-16, January.
    12. Fakhar Shahzad & Jianguo Du & Imran Khan & Adnan Fateh & Muhammad Shahbaz & Adnan Abbas & Muhammad Umair Wattoo, 2020. "Perceived Threat of COVID-19 Contagion and Frontline Paramedics’ Agonistic Behaviour: Employing a Stressor–Strain–Outcome Perspective," IJERPH, MDPI, vol. 17(14), pages 1-22, July.
    13. Singh, Pallavi & Bala, Hillol & Dey, Bidit Lal & Filieri, Raffaele, 2022. "Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing," Journal of Business Research, Elsevier, vol. 151(C), pages 269-286.
    14. Mäntymäki, Matti & Najmul Islam, A.K.M. & Turel, Ofir & Dhir, Amandeep, 2022. "Coping with pandemics using social network sites: A psychological detachment perspective to COVID-19 stressors," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    15. repec:dau:papers:123456789/7962 is not listed on IDEAS
    16. Min Feng & Driss Bourazzouq, 2021. "Fighting Technostress: A Multiple Case Study of Three French Companies," Post-Print hal-03233561, HAL.
    17. repec:ers:journl:v:xxiv:y:2021:i:special4:p:112-126 is not listed on IDEAS
    18. Inwon Kang & Yiya Zhang & Sungjoon Yoo, 2020. "Elaboration of Social Media Performance Measures: From the Perspective of Social Media Discontinuance Behavior," Sustainability, MDPI, vol. 12(19), pages 1-22, September.
    19. Ertiö, Titiana & Eriksson, Taina & Rowan, Wendy & McCarthy, Stephen, 2024. "The role of digital leaders’ emotional intelligence in mitigating employee technostress," Business Horizons, Elsevier, vol. 67(4), pages 399-409.
    20. María del Carmen Rey-Merchán & Antonio López-Arquillos, 2022. "Occupational Risk of Technostress Related to the Use of ICT among Teachers in Spain," Sustainability, MDPI, vol. 14(14), pages 1-11, July.
    21. Min Feng & Driss Bourazzouq, 2021. "Effects of Technostress in the Role Stress Context on Proximity Managers' Performance," Post-Print hal-03233176, HAL.
    22. Huan-Ming Chuang & Yi-Deng Liao, 2021. "Sustainability of the Benefits of Social Media on Socializing and Learning: An Empirical Case of Facebook," Sustainability, MDPI, vol. 13(12), pages 1-20, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:193:y:2023:i:c:s0040162523003591. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.