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Source Credibility and Emotions generated by Robot and Human Influencers: The perception of luxury brand representatives

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  • Baudier, Patricia
  • de Boissieu, Elodie
  • Duchemin, Marie-Hélène

Abstract

Social Robots are increasingly encroaching into our daily lives by interacting with humans on the Internet. Luxury brands use Social Media Influencers to create brand awareness and enrich their emotional values. As the first study on a trending and largely unexplored topic, this paper aims to better understand the perception of Social Media Human Influencers and Social Media Robot Influencers by luxury brand representatives using the Source Credibility model, including Social-Emotional elements. Our study deepens our understanding of Brand-to-Social Media Influencers' relationships, mobilizing the wheel of emotions to analyze perceived emotions when using Social Robots to promote brand content and values. The study mobilizes a qualitative approach including 13 semi-structured interviews with luxury brand representatives. Our findings add to the Source Credibility model by identifying that Perceived Humanness enriches the brand perception analysis of Social Media Influencers. Our results also highlight the key emotions expressed by luxury brand representatives during their collaboration with both Human and Robot Influencers, favoring the acceptance of RI for luxury brands' future social media communications.

Suggested Citation

  • Baudier, Patricia & de Boissieu, Elodie & Duchemin, Marie-Hélène, 2023. "Source Credibility and Emotions generated by Robot and Human Influencers: The perception of luxury brand representatives," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
    • Handle: RePEc:eee:tefoso:v:187:y:2023:i:c:s0040162522007764
    DOI: 10.1016/j.techfore.2022.122255
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    6. Akhtar, Naeem & Hameed, Zahid & Islam, Tahir & Pant, Manoj Kumar & Sharma, Anshuman & Rather, Raouf Ahmad & Kuzior, Aleksandra, 2024. "Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
    7. Yao, Qi & Hu, Chao & Zhou, Wenkai, 2024. "The impact of customer privacy concerns on service robot adoption intentions: A credence/experience service typology perspective," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    8. Allal-Chérif, Oihab & Puertas, Rosa & Carracedo, Patricia, 2024. "Intelligent influencer marketing: how AI-powered virtual influencers outperform human influencers," Technological Forecasting and Social Change, Elsevier, vol. 200(C).

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