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The social dimension of domesticating technology: Interactions between older adults, caregivers, and robots in the home

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  • Søraa, Roger Andre
  • Nyvoll, Pernille
  • Tøndel, Gunhild
  • Fosch-Villaronga, Eduard
  • Serrano, J. Artur

Abstract

In this article we look at the home as an arena for care by exploring how care robots and technological care-systems can become part of older adults’ lives. We investigate the domestication of robot technology in the context of what in Scandinavia is called “welfare technology” (relating to the terms “gerontechnology” and “Active Assisted Living,”) that especially aims to mitigate older adults´ challenges with living in their own homes. Through our case study, we investigate a system called eWare, where a flowerpot robot called “Tessa” works in symbiosis with a sensor technology “SensaraCare.” Together, they create a socio-technical ecosystem involving older adult end-users living at home, formal caregivers (e.g. healthcare workers), and informal caregivers (normally family members). We analyze our ethnographic fieldwork through the theoretical concept of “domestication of technology,” focusing on an established three-dimensional model that includes practical, symbolic, and cognitive levels of analysis. We found that social bonds and different ways of using the same technology ecosystem were crucial, and so we supplement this model by suggesting a fourth dimension, which we term the social dimension of the domestication of technology.

Suggested Citation

  • Søraa, Roger Andre & Nyvoll, Pernille & Tøndel, Gunhild & Fosch-Villaronga, Eduard & Serrano, J. Artur, 2021. "The social dimension of domesticating technology: Interactions between older adults, caregivers, and robots in the home," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    • Handle: RePEc:eee:tefoso:v:167:y:2021:i:c:s0040162521001104
    DOI: 10.1016/j.techfore.2021.120678
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    References listed on IDEAS

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    1. Liua,Jenny X & Goryakin,Yevgeniy & Maeda,Akiko & Bruckner,Tim Allen & Scheffler,Richard M., 2016. "Global health workforce labor market projections for 2030," Policy Research Working Paper Series 7790, The World Bank.
    2. J. Artur Serrano, 2010. "Fostering User Participation in Ambient Assisted Living Projects," International Journal of E-Health and Medical Communications (IJEHMC), IGI Global, vol. 1(2), pages 36-50, April.
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    Cited by:

    1. Caselli, Mauro & Fracasso, Andrea & Traverso, Silvio, 2021. "Robots and risk of COVID-19 workplace contagion: Evidence from Italy," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    2. Arsenyan, Jbid & Mirowska, Agata & Piepenbrink, Anke, 2023. "Close encounters with the virtual kind: Defining a human-virtual agent coexistence framework," Technological Forecasting and Social Change, Elsevier, vol. 193(C).
    3. Yao, Qi & Hu, Chao & Zhou, Wenkai, 2024. "The impact of customer privacy concerns on service robot adoption intentions: A credence/experience service typology perspective," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    4. Dang, Ngoc Bich & Bertrandias, Laurent, 2023. "Social robots as healing aids: How and why powerlessness influences the intention to adopt social robots," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    5. Fink, Matthias & Maresch, Daniela & Gartner, Johannes, 2023. "Programmed to do good: The categorical imperative as a key to moral behavior of social robots," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    6. Khaksar, Seyed Mohammad Sadegh & Shahmehr, Fatemeh S. & Miah, Shah & Daim, Tugrul & Ozdemir, Dilek, 2024. "Privacy concerns versus personalisation benefits in social robot acceptance by employees: A paradox theory — Contingency perspective," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    7. Fosso Wamba, Samuel & Queiroz, Maciel M. & Hamzi, Lotfi, 2023. "A bibliometric and multi-disciplinary quasi-systematic analysis of social robots: Past, future, and insights of human-robot interaction," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    8. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris, 2023. "Acceptance of social robot and its challenges: From privacy calculus perspectives," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    9. Chang, Yaping & Gao, Yajie & Zhu, Donghong & Safeer, Asif Ali, 2023. "Social robots: Partner or intruder in the home? The roles of self-construal, social support, and relationship intrusion in consumer preference," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    10. Baudier, Patricia & de Boissieu, Elodie & Duchemin, Marie-Hélène, 2023. "Source Credibility and Emotions generated by Robot and Human Influencers: The perception of luxury brand representatives," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
    11. Ding, Bin & Li, Yameng & Miah, Shah & Liu, Wei, 2024. "Customer acceptance of frontline social robots—Human-robot interaction as boundary condition," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    12. Frank, Darius-Aurel & Otterbring, Tobias, 2023. "Being seen… by human or machine? Acknowledgment effects on customer responses differ between human and robotic service workers," Technological Forecasting and Social Change, Elsevier, vol. 189(C).

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