IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v170y2021ics0040162521003553.html
   My bibliography  Save this article

Never the twain shall meet? Knowledge strategies for digitalization in healthcare

Author

Listed:
  • Zhao, Yang
  • Canales, J. Ignacio

Abstract

This paper explores the formation of knowledge strategies in digitalization of healthcare organizations. Adopting a case study design, we investigate how divergent professional groups including the management team, healthcare professionals and IT engineers in a Chinese hospital come together to develop coherent knowledge strategies during its digital transformation. The findings reveal four phases by which the interplays between the professional groups shaped the knowledge strategies. We systematically analyze the drivers, formation processes and outcomes of the knowledge strategies. Based on the findings, we propose four lessons that may help professional organizations at different stages of digitalization structure knowledge strategies that can stimulate knowledge creation, application, and synthesis. The study advances the understanding of knowledge strategy by emphasizing the interactions between diversified professional groups and the integration of different types of knowledge in achieving organizational goals. It also sheds light on the complexity and dynamics of knowledge strategy in the digitalization process of knowledge-intensive organizations.

Suggested Citation

  • Zhao, Yang & Canales, J. Ignacio, 2021. "Never the twain shall meet? Knowledge strategies for digitalization in healthcare," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    • Handle: RePEc:eee:tefoso:v:170:y:2021:i:c:s0040162521003553
    DOI: 10.1016/j.techfore.2021.120923
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162521003553
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2021.120923?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Balasubramanian, Sreejith & Shukla, Vinaya & Sethi, Jaspreet Singh & Islam, Nazrul & Saloum, Roy, 2021. "A readiness assessment framework for Blockchain adoption: A healthcare case study," Technological Forecasting and Social Change, Elsevier, vol. 165(C).
    2. Bootz, Jean-Philippe & Durance, Philippe & Monti, Régine, 2019. "Foresight and knowledge management. New developments in theory and practice," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 80-83.
    3. Paul E. Bierly III & Paula S. Daly, 2007. "Alternative Knowledge Strategies, Competitive Environment, and Organizational Performance in Small Manufacturing Firms," Entrepreneurship Theory and Practice, , vol. 31(4), pages 493-516, July.
    4. Gaviria-Marin, Magaly & Merigó, José M. & Baier-Fuentes, Hugo, 2019. "Knowledge management: A global examination based on bibliometric analysis," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 194-220.
    5. Ritu Agarwal & Guodong (Gordon) Gao & Catherine DesRoches & Ashish K. Jha, 2010. "Research Commentary ---The Digital Transformation of Healthcare: Current Status and the Road Ahead," Information Systems Research, INFORMS, vol. 21(4), pages 796-809, December.
    6. Sarah Kaplan, 2008. "Framing Contests: Strategy Making Under Uncertainty," Organization Science, INFORMS, vol. 19(5), pages 729-752, October.
    7. Zi-Lin He & Poh-Kam Wong, 2004. "Exploration vs. Exploitation: An Empirical Test of the Ambidexterity Hypothesis," Organization Science, INFORMS, vol. 15(4), pages 481-494, August.
    8. Yu.V. Przhedetskiy & N.V. Przhedetskaya & K.V. Borzenko & V.A. Bondarenko, 2019. "Blockchain Technologies in Healthcare Institutions: Focus on Security and Effective Cooperation with the Government," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(Special 2), pages 92-99.
    9. Michel Lander & Pursey Heugens, 2009. "Structure! Agency! (And Other Quarrels): Meta-Analyzing Institutional Theories of Organization," Post-Print hal-00623835, HAL.
    10. Robert G. Fichman & Rajiv Kohli & Ranjani Krishnan, 2011. "Editorial Overview ---The Role of Information Systems in Healthcare: Current Research and Future Trends," Information Systems Research, INFORMS, vol. 22(3), pages 419-428, September.
    11. Viswanath Venkatesh & Xiaojun Zhang & Tracy A. Sykes, 2011. "“Doctors Do Too Little Technology”: A Longitudinal Field Study of an Electronic Healthcare System Implementation," Information Systems Research, INFORMS, vol. 22(3), pages 523-546, September.
    12. Wang, Yichuan & Kung, LeeAnn & Byrd, Terry Anthony, 2018. "Big data analytics: Understanding its capabilities and potential benefits for healthcare organizations," Technological Forecasting and Social Change, Elsevier, vol. 126(C), pages 3-13.
    13. Jean-Philippe Bootz & Philippe Durance & Régine Monti, 2019. "Foresight and knowledge management. New developments in theory and practice," Post-Print hal-02864597, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Guo, Bin & Zhang, Jiale & Tan, Ziyan, 2024. "Firm digitalization as strategic response: An integrated model based on the awareness-motivation-capability (AMC) framework," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
    2. Dal Mas, Francesca & Massaro, Maurizio & Rippa, Pierluigi & Secundo, Giustina, 2023. "The challenges of digital transformation in healthcare: An interdisciplinary literature review, framework, and future research agenda," Technovation, Elsevier, vol. 123(C).
    3. Angelos I. Stoumpos & Fotis Kitsios & Michael A. Talias, 2023. "Digital Transformation in Healthcare: Technology Acceptance and Its Applications," IJERPH, MDPI, vol. 20(4), pages 1-44, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sean Hansen & A. James Baroody, 2020. "Electronic Health Records and the Logics of Care: Complementarity and Conflict in the U.S. Healthcare System," Information Systems Research, INFORMS, vol. 31(1), pages 57-75, March.
    2. Stefanie Steinhauser, 2019. "Network-Based Business Models, the Institutional Environment, and the Diffusion of Digital Innovations: Case Studies of Telemedicine Networks in Germany," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 71(3), pages 343-383, August.
    3. Sebastian Hermes & Tobias Riasanow & Eric K. Clemons & Markus Böhm & Helmut Krcmar, 2020. "The digital transformation of the healthcare industry: exploring the rise of emerging platform ecosystems and their influence on the role of patients," Business Research, Springer;German Academic Association for Business Research, vol. 13(3), pages 1033-1069, November.
    4. Ravi Thambusamy & Prashant Palvia, 2020. "U.S. Healthcare Provider Capabilities and Performance: the Mediating Roles of Service Innovation and Quality," Information Systems Frontiers, Springer, vol. 22(1), pages 91-111, February.
    5. Liuan Wang & Lu (Lucy) Yan & Tongxin Zhou & Xitong Guo & Gregory R. Heim, 2020. "Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study," Information Systems Research, INFORMS, vol. 31(2), pages 537-555, June.
    6. Gastaldi, Luca & Pietrosi, Astrid & Lessanibahri, Sina & Paparella, Marco & Scaccianoce, Antonio & Provenzale, Giuseppe & Corso, Mariano & Gridelli, Bruno, 2018. "Measuring the maturity of business intelligence in healthcare: Supporting the development of a roadmap toward precision medicine within ISMETT hospital," Technological Forecasting and Social Change, Elsevier, vol. 128(C), pages 84-103.
    7. Partanen, Jukka & Kohtamäki, Marko & Patel, Pankaj C. & Parida, Vinit, 2020. "Supply chain ambidexterity and manufacturing SME performance: The moderating roles of network capability and strategic information flow," International Journal of Production Economics, Elsevier, vol. 221(C).
    8. Lin Song & Li Jing, 0. "Strategic orientation and performance of new ventures: empirical studies based on entrepreneurial activities in China," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-24.
    9. Anthony K.P. Wensley & Juan Gabriel Cegarra‐Navarro & Gabriel Cepeda‐Carrión & Antonio Genaro Leal Millán, 2011. "How entrepreneurial actions transform customer capital through time," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(1), pages 132-150, March.
    10. Úbeda-García, Mercedes & Claver-Cortés, Enrique & Marco-Lajara, Bartolomé & Zaragoza-Sáez, Patrocinio, 2020. "Toward a dynamic construction of organizational ambidexterity: Exploring the synergies between structural differentiation, organizational context, and interorganizational relations," Journal of Business Research, Elsevier, vol. 112(C), pages 363-372.
    11. Gatti, Corrado & Volpe, Loredana & Vagnani, Gianluca, 2015. "Interdependence among productive activities: Implications for exploration and exploitation," Journal of Business Research, Elsevier, vol. 68(3), pages 711-722.
    12. Laure Ambroise & Céline Bérard & Isabelle Prim-Allaz, 2020. "Performance implications of exploration and exploitation in SMEs: The mediating role of interaction orientation," Post-Print halshs-02570780, HAL.
    13. Lin Song & Li Jing, 2017. "Strategic orientation and performance of new ventures: empirical studies based on entrepreneurial activities in China," International Entrepreneurship and Management Journal, Springer, vol. 13(4), pages 989-1012, December.
    14. José Andrade & Mário Franco & Luis Mendes, 2021. "Technological capacity and organisational ambidexterity: the moderating role of environmental dynamism on Portuguese technological SMEs," Review of Managerial Science, Springer, vol. 15(7), pages 2111-2136, October.
    15. Hyojung Kim & Namgyoo Park & Jeonghwan Lee, 2014. "How does the second-order learning process moderate the relationship between innovation inputs and outputs of large Korean firms?," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 69-103, March.
    16. Lu Yan & Yong Tan, 2014. "Feeling Blue? Go Online: An Empirical Study of Social Support Among Patients," Information Systems Research, INFORMS, vol. 25(4), pages 690-709, December.
    17. Eric Christian Brun, 2016. "Ambidexterity and Ambiguity: The Link Between Ambiguity Management and Contextual Ambidexterity in Innovation," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 13(04), pages 1-29, August.
    18. Evers, Natasha & Andersson, Svante, 2021. "Predictive and effectual decision-making in high-tech international new ventures – A matter of sequential ambidexterity," International Business Review, Elsevier, vol. 30(1).
    19. Na, Cheongho & Kim, Eungdo & Hwang, Junseok, 2014. "Research on open innovation strategy and its performance in Korea smart media industry: Focusing on user innovation strategy," 20th ITS Biennial Conference, Rio de Janeiro 2014: The Net and the Internet - Emerging Markets and Policies 106850, International Telecommunications Society (ITS).
    20. Ahmed Abbasi & Jingjing Li & Donald Adjeroh & Marie Abate & Wanhong Zheng, 2019. "Don’t Mention It? Analyzing User-Generated Content Signals for Early Adverse Event Warnings," Information Systems Research, INFORMS, vol. 30(3), pages 1007-1028, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:170:y:2021:i:c:s0040162521003553. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.