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Digitalized social support in the healthcare environment: Effects of the types and sources of social support on psychological well-being

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  • Wang, Weisha
  • Shukla, Paurav
  • Shi, Guicheng

Abstract

The positive benefits of social support within healthcare communities are well documented. However, with the increasing number of online healthcare communities, digitalized social support requires further scrutiny. Additionally, it remains unclear which type of social support contributes most to a support seeker's psychological well-being and happiness. Drawing on the theory of social support, this research investigates the interactional effect of the social support types and sources of social support on one's well-being and happiness in the digitalized healthcare environment. Employing two experiments involving an online healthcare community of Chinese parents of children with Autism Spectrum Disorder (ASD), this research also examines the mediating effect of social relationship coping efficacy. The findings suggest that emotional support in the digital environment results in a higher level of well-being and happiness than informational support offers, and such significant differences are due to individual variations in social relationship coping efficacy. Further, counterintuitive to the received wisdom, emotional support from community members results in higher well-being and happiness than such support from close family members. The study has important implications for healthcare community managers and close family members by encouraging emotional support that leads to increased well-being and happiness.

Suggested Citation

  • Wang, Weisha & Shukla, Paurav & Shi, Guicheng, 2021. "Digitalized social support in the healthcare environment: Effects of the types and sources of social support on psychological well-being," Technological Forecasting and Social Change, Elsevier, vol. 164(C).
    • Handle: RePEc:eee:tefoso:v:164:y:2021:i:c:s0040162520313299
    DOI: 10.1016/j.techfore.2020.120503
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    References listed on IDEAS

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    1. Tsai, Yuan-Hui & Joe, Sheng-Wuu & Lin, Chieh-Peng & Wang, Rong-Tsu & Chang, Yu-Hsiang, 2012. "Modeling the relationship between IT-mediated social capital and social support: Key mediating mechanisms of sense of group," Technological Forecasting and Social Change, Elsevier, vol. 79(9), pages 1592-1604.
    2. Nicole C. Krämer & Leonie Rösner & Sabrina C. Eimler & Stephan Winter & German Neubaum, 2014. "Let the Weakest Link Go! Empirical Explorations on the Relative Importance of Weak and Strong Ties on Social Networking Sites," Societies, MDPI, vol. 4(4), pages 1-25, December.
    3. Hajli, M. Nick, 2014. "The role of social support on relationship quality and social commerce," Technological Forecasting and Social Change, Elsevier, vol. 87(C), pages 17-27.
    4. Johnson, Devon S. & Lowe, Ben, 2015. "Emotional Support, Perceived Corporate Ownership and Skepticism toward Out-groups in Virtual Communities," Journal of Interactive Marketing, Elsevier, vol. 29(C), pages 1-10.
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    Cited by:

    1. Li, Xue & Seah, Rachel & Wang, Xueqin & Yuen, Kum Fai, 2022. "Investigating the role of sociotechnical factors on seafarers’ psychological capital and mental well-being," Technology in Society, Elsevier, vol. 71(C).
    2. Tseng, Hsiao-Ting & Ibrahim, Fahad & Hajli, Nick & Nisar, Tahir M. & Shabbir, Haseeb, 2022. "Effect of privacy concerns and engagement on social support behaviour in online health community platforms," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    3. Yanqi Xie & Apurbo Sarkar & Md. Shakhawat Hossain & Ahmed Khairul Hasan & Xianli Xia, 2021. "Determinants of Farmers’ Confidence in Agricultural Production Recovery during the Early Phases of the COVID-19 Pandemic in China," Agriculture, MDPI, vol. 11(11), pages 1-22, October.
    4. Kokshagina, Dr Olga, 2021. "Managing shifts to value-based healthcare and value digitalization as a multi-level dynamic capability development process," Technological Forecasting and Social Change, Elsevier, vol. 172(C).

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