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The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries

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  • Pérez-Morote, Rosario
  • Pontones-Rosa, Carolina
  • Núñez-Chicharro, Montserrat

Abstract

Despite the significant amounts of public investment devoted to enhancing e-government over the last ten years, citizens’ use of this service is still limited, posing a challenge to national governments. By analysing panel data derived from 27 European countries for the period 2010 to 2018, our work confirms that citizens’ use of e-government services is influenced by supply-side e-government evaluations, citizens’ trust in governments and the digital divide associated to income and education. Moreover, a longitudinal cluster analysis allows us to identify patterns of behaviour between the countries as regards the way those variables interact with the use of e-government services over time. Relevant practical implications derive from the research that can guide public policy in the area of e-government.

Suggested Citation

  • Pérez-Morote, Rosario & Pontones-Rosa, Carolina & Núñez-Chicharro, Montserrat, 2020. "The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    • Handle: RePEc:eee:tefoso:v:154:y:2020:i:c:s0040162519313150
    DOI: 10.1016/j.techfore.2020.119973
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    References listed on IDEAS

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    7. Bruno, Giuseppe & Diglio, Antonio & Piccolo, Carmela & Pipicelli, Eduardo, 2023. "A reduced Composite Indicator for Digital Divide measurement at the regional level: An application to the Digital Economy and Society Index (DESI)," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
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    9. Lythreatis, Sophie & Singh, Sanjay Kumar & El-Kassar, Abdul-Nasser, 2022. "The digital divide: A review and future research agenda," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    10. Malodia, Suresh & Dhir, Amandeep & Mishra, Mahima & Bhatti, Zeeshan Ahmed, 2021. "Future of e-Government: An integrated conceptual framework," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    11. Rijswijk, Kelly & de Vries, Jasper R. & Klerkx, Laurens & Turner, James A., 2023. "The enabling and constraining connections between trust and digitalisation in incumbent value chains," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
    12. Stratu-Strelet, Doina & Gil-Gómez, Hermenegildo & Oltra-Badenes, Raúl & Oltra-Gutierrez, Juan Vicente, 2023. "Developing a theory of full democratic consolidation: Exploring the links between democracy and digital transformation in developing eastern European countries," Journal of Business Research, Elsevier, vol. 157(C).
    13. Luís V. Tavares & José A. Ferreira & Ana M. Sá & Ana C. Saraiva & Vasco. B. Moreira & Gonçalo M. Mendes, 2023. "A Multicriteria Evaluation of Local E-Government in Terms of Citizen Satisfaction," International Business Research, Canadian Center of Science and Education, vol. 16(12), pages 1-20, December.
    14. Sergey Revyakin & Alvaro da Rocha, 2021. "An Empirical Investigation Of E-Government Adoption In Russia: Access, Rights, Trust And Citizens Experience," Public administration issues, Higher School of Economics, issue 5, pages 137-160.
    15. Xu, Chang & Jin, Long, 2024. "Effects of government digitalization on firm investment efficiency: Evidence from China," International Review of Economics & Finance, Elsevier, vol. 92(C), pages 819-834.
    16. Stratu-Strelet, Doina & Gil-Gómez, Hermenegildo & Oltra-Badenes, Raúl & Oltra-Gutierrez, Juan Vicente, 2021. "Critical factors in the institutionalization of e-participation in e-government in Europe: Technology or leadership?," Technological Forecasting and Social Change, Elsevier, vol. 164(C).
    17. Lissitsa, Sabina, 2021. "Effects of digital use on trust in political institutions among ethnic minority and hegemonic group – A case study," Technology in Society, Elsevier, vol. 66(C).

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