Organisational impression congruence: A conceptual model of multi-level impression management operation in sports service organisations
Author
Abstract
Suggested Citation
DOI: 10.1016/j.smr.2016.06.002
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Agyemang, Kwame J.A. & Williams, Antonio S. & Kim, Dae Yeon, 2015. "“Scandalous!”: Reputation, impression management, and employee assistance programs (EAPs) in the NBA," Sport Management Review, Elsevier, vol. 18(4), pages 609-617.
- Alison Doherty, 2013. "Investing in sport management: The value of good theory," Sport Management Review, Taylor & Francis Journals, vol. 16(1), pages 5-11, January.
- Jean Tirole, 1996.
"A Theory of Collective Reputations (with applications to the persistence of corruption and to firm quality),"
The Review of Economic Studies, Review of Economic Studies Ltd, vol. 63(1), pages 1-22.
- Tirole, J., 1993. "A Theory of Collective Reputations with Applications to the Persistence of Corruption and to Firm Quality," Working papers 93-13, Massachusetts Institute of Technology (MIT), Department of Economics.
- Tirole, Jean, 1994. ""A Theory of Collective Reputations" with Applications to the Persistence of Corruption and to Firm Quality," IDEI Working Papers 38, Institut d'Économie Industrielle (IDEI), Toulouse.
- Timothy Clark & GRAEME SALAMAN, 1998. "Creating the ‘Right’ Impression: Towards a Dramaturgy of Management Consultancy," The Service Industries Journal, Taylor & Francis Journals, vol. 18(1), pages 18-38, January.
- Heski Bar-Isaac, 2007. "Something to prove: reputation in teams," RAND Journal of Economics, RAND Corporation, vol. 38(2), pages 495-511, June.
- Cunningham, George B., 2013. "Theory and theory development in sport management," Sport Management Review, Elsevier, vol. 16(1), pages 1-4.
- Eric MacIntosh & Alison Doherty, 2007. "Extending the Scope of Organisational Culture: The External Perception of an Internal Phenomenon," Sport Management Review, Taylor & Francis Journals, vol. 10(1), pages 45-64, January.
- Kwame J.A. Agyemang & Antonio S. Williams, 2013. "Creating revenue via Organisational 'Brandpression' Management (OBpM): a marriage of brand management and impression management in professional sport," International Journal of Revenue Management, Inderscience Enterprises Ltd, vol. 7(2), pages 171-181.
- Keith Weigelt & Colin Camerer, 1988. "Reputation and corporate strategy: A review of recent theory and applications," Strategic Management Journal, Wiley Blackwell, vol. 9(5), pages 443-454, September.
- Stephen Grove & Raymond Fisk & Mary Laforge, 2004. "Developing the impression management skills of the service worker: an application of Stanislavsky's principles in a services context," The Service Industries Journal, Taylor & Francis Journals, vol. 24(2), pages 1-14, March.
- MacIntosh, Eric & Doherty, Alison, 2007. "Extending the Scope of Organisational Culture: The External Perception of an Internal Phenomenon," Sport Management Review, Elsevier, vol. 10(1), pages 45-64, May.
- George B. Cunningham, 2013. "Theory and theory development in sport management," Sport Management Review, Taylor & Francis Journals, vol. 16(1), pages 1-4, January.
- Berry, Leonard L. & Zeithaml, Valarie A. & Parasuraman, A., 1985. "Quality counts in services, too," Business Horizons, Elsevier, vol. 28(3), pages 44-52.
- Doherty, Alison, 2013. "Investing in sport management: The value of good theory," Sport Management Review, Elsevier, vol. 16(1), pages 5-11.
- Grandey, Alicia A. & Fisk, Glenda M. & Mattila, Anna S. & Jansen, Karen J. & Sideman, Lori A., 2005. "Is "service with a smile" enough? Authenticity of positive displays during service encounters," Organizational Behavior and Human Decision Processes, Elsevier, vol. 96(1), pages 38-55, January.
- Timothy B. Kellison & Michael J. Mondello, 2012. "Organisational perception management in sport: The use of corporate pro-environmental behaviour for desired facility referenda outcomes," Sport Management Review, Taylor & Francis Journals, vol. 15(4), pages 500-512, October.
- Mano, Haim & Oliver, Richard L, 1993. "Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(3), pages 451-466, December.
- Kellison, Timothy B. & Mondello, Michael J., 2012. "Organisational perception management in sport: The use of corporate pro-environmental behaviour for desired facility referenda outcomes," Sport Management Review, Elsevier, vol. 15(4), pages 500-512.
- Jeon, Seonghoon, 1996. "Moral hazard and reputational concerns in teams: Implications for organizational choice," International Journal of Industrial Organization, Elsevier, vol. 14(3), pages 297-315, May.
- Kwame J.A. Agyemang & Antonio S. Williams & Dae Yeon Kim, 2015. "“Scandalous!”: Reputation, impression management, and employee assistance programs (EAPs) in the NBA," Sport Management Review, Taylor & Francis Journals, vol. 18(4), pages 609-617, October.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Fotiadis, Anestis, 2018. "Modelling wedding marketing strategies: An fsQCA Analysis," MPRA Paper 88249, University Library of Munich, Germany.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- García, Borja & Welford, Jo, 2015. "Supporters and football governance, from customers to stakeholders: A literature review and agenda for research," Sport Management Review, Elsevier, vol. 18(4), pages 517-528.
- Yoshida, Masayuki, 2017. "Consumer experience quality: A review and extension of the sport management literature," Sport Management Review, Elsevier, vol. 20(5), pages 427-442.
- Cunningham, George B. & Fairley, Sheranne & Ferkins, Lesley & Kerwin, Shannon & Lock, Daniel & Shaw, Sally & Wicker, Pamela, 2018. "eSport: Construct specifications and implications for sport management," Sport Management Review, Elsevier, vol. 21(1), pages 1-6.
- Welty Peachey, Jon & Schulenkorf, Nico & Hill, Patrick, 2020. "Sport-for-development: A comprehensive analysis of theoretical and conceptual advancements," Sport Management Review, Elsevier, vol. 23(5), pages 783-796.
- Shilbury, David & O’Boyle, Ian & Ferkins, Lesley, 2016. "Towards a research agenda in collaborative sport governance," Sport Management Review, Elsevier, vol. 19(5), pages 479-491.
- Bopp, Trevor & Vadeboncoeur, Joshua D. & Turick, Robert, 2020. "The conceptualization of racial tasking: Uncovering the (un)intended consequences," Sport Management Review, Elsevier, vol. 23(4), pages 601-614.
- Warner, Stacy, 2019. "Sport as medicine: How F3 is building healthier men and communities," Sport Management Review, Elsevier, vol. 22(1), pages 38-52.
- Alessandro Bonatti & Johannes Horner, 2011.
"Career Concerns with Coarse Information,"
Cowles Foundation Discussion Papers
1831, Cowles Foundation for Research in Economics, Yale University, revised Jan 2012.
- Alessandro Bonatti & Johannes Horner, 2012. "Career Concerns with Coarse Information," Levine's Working Paper Archive 786969000000000342, David K. Levine.
- Heski Bar-Isaac & Juanjo Ganuza, 2005. "Teaching to the top and searching for superstars," Working Papers 05-06, New York University, Leonard N. Stern School of Business, Department of Economics.
- Delia, Elizabeth B. & James, Jeffrey D., 2018. "The meaning of team in team identification," Sport Management Review, Elsevier, vol. 21(4), pages 416-429.
- Maitland, A. & Hills, L.A. & Rhind, D.J., 2015. "Organisational culture in sport – A systematic review," Sport Management Review, Elsevier, vol. 18(4), pages 501-516.
- David Hugh-Jones & Ro’i Zultan, 2013.
"Reputation and Cooperation in Defense,"
Journal of Conflict Resolution, Peace Science Society (International), vol. 57(2), pages 327-355, April.
- Hugh Jones, David & Zultan, Ro'i, 2011. "Reputation and Cooperation in Defence," CAGE Online Working Paper Series 53, Competitive Advantage in the Global Economy (CAGE).
- MacIntosh, Eric W. & Doherty, Alison, 2010. "The influence of organizational culture on job satisfaction and intention to leave," Sport Management Review, Elsevier, vol. 13(2), pages 106-117, May.
- Oja, Brent D. & Bass, Jordan R. & Gordon, Brian S., 2015. "Conceptualizing employee identification with sport organizations: Sport Employee Identification (SEI)," Sport Management Review, Elsevier, vol. 18(4), pages 583-595.
- Kushtrim VLLASAJ, 2021. "Inspecting The Dominant Management Patterns Of Nonprofit Sport Organizations: A Systematic Review," CrossCultural Management Journal, Fundația Română pentru Inteligența Afacerii, Editorial Department, issue 1, pages 89-106, July.
- Lock, Daniel & Filo, Kevin & Kunkel, Thilo & Skinner, James, 2013. "Thinking about the same things differently: Examining perceptions of a non-profit community sport organisation," Sport Management Review, Elsevier, vol. 16(4), pages 438-450.
- Alexander K. Koch & Eloïc Peyrache, 2011.
"Aligning Ambition and Incentives,"
The Journal of Law, Economics, and Organization, Oxford University Press, vol. 27(3), pages 655-688.
- Alexander K. Koch & Eloic Peyrache, 2005. "Aligning Ambition and Incentives," Royal Holloway, University of London: Discussion Papers in Economics 05/03, Department of Economics, Royal Holloway University of London, revised Mar 2005.
- Alexander K. Koch & Eloïc Peyrache, 2008. "Aligning Ambition and Incentives," Economics Working Papers 2008-16, Department of Economics and Business Economics, Aarhus University.
- Eloïc Peyrache & Alexander K. Koch, 2011. "Aligning Ambition and Incentives," Post-Print hal-00641638, HAL.
- Koch, Alexander K. & Peyrache, Eloic, 2005. "Aligning Ambition and Incentives," IZA Discussion Papers 1527, Institute of Labor Economics (IZA).
- Jairo León-Quismondo & Jorge García-Unanue & Pablo Burillo, 2020. "Best Practices for Fitness Center Business Sustainability: A Qualitative Vision," Sustainability, MDPI, vol. 12(12), pages 1-17, June.
- Heski Bar-Isaac, 2004. "Something to Prove: Reputation in teams and hiring to introduce uncertainty," Working Papers 04-07, New York University, Leonard N. Stern School of Business, Department of Economics.
- Cox, Michele & Dickson, Geoff & Cox, Barbara, 2017. "Lifting the veil on allowing headscarves in football: A co-constructed and analytical autoethnography," Sport Management Review, Elsevier, vol. 20(5), pages 522-534.
More about this item
Keywords
Impression management; Reputation; Services marketing; Organisational impression congruence;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:spomar:v:19:y:2016:i:5:p:492-505. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/716936/description#description .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.