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Improving the management of hospital waiting lists by using nudges in letters: A Randomised controlled trial

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Listed:
  • Murphy, Robert P.
  • Taaffe, Carol
  • Byrne, Molly
  • Delaney, Liam
  • Lunn, Peter D.
  • Robertson, Deirdre A.
  • Ryan, Helen
  • Wood, Alex M.

Abstract

A commonly adopted intervention to help to reduce wait times for hospital treatment is administrative validation, where administrators write to patients to check if a procedure is still required. The did not return (DNR) rate to validation letters is substantial. We tested whether the DNR rate was reduced by introducing nudges to validation letters.

Suggested Citation

  • Murphy, Robert P. & Taaffe, Carol & Byrne, Molly & Delaney, Liam & Lunn, Peter D. & Robertson, Deirdre A. & Ryan, Helen & Wood, Alex M., 2024. "Improving the management of hospital waiting lists by using nudges in letters: A Randomised controlled trial," Social Science & Medicine, Elsevier, vol. 361(C).
    • Handle: RePEc:eee:socmed:v:361:y:2024:i:c:s0277953624007974
    DOI: 10.1016/j.socscimed.2024.117343
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    References listed on IDEAS

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