The impact of using computer decision-support software in primary care nurse-led telephone triage: Interactional dilemmas and conversational consequences
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DOI: 10.1016/j.socscimed.2014.12.013
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References listed on IDEAS
- Stewart, Moira A., 1984. "What is a successful doctor-patient interview? a study of interactions and outcomes," Social Science & Medicine, Elsevier, vol. 19(2), pages 167-175, January.
- Pappas, Yannis & Seale, Clive, 2009. "The opening phase of telemedicine consultations: An analysis of interaction," Social Science & Medicine, Elsevier, vol. 68(7), pages 1229-1237, April.
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Cited by:
- Smailhodzic, Edin & Boonstra, Albert & Langley, David J., 2021. "Social media enabled interactions in healthcare: Towards a taxonomy," Social Science & Medicine, Elsevier, vol. 291(C).
- Loes T. Wouters & Dorien L. Zwart & Daphne C. Erkelens & Marlies Huijsmans & Arno W. Hoes & Roger A. Damoiseaux & Frans H. Rutten & Esther de Groot, 2020. "Tinkering and overruling the computer decision support system: Working strategies of telephone triage nurses who assess the urgency of callers suspected of having an acute cardiac event," Journal of Clinical Nursing, John Wiley & Sons, vol. 29(7-8), pages 1175-1186, April.
- Elenor Kaminsky & Marta Röing & Annica Björkman & Inger K. Holmström, 2017. "Telephone nursing in Sweden: A narrative literature review," Nursing & Health Sciences, John Wiley & Sons, vol. 19(3), pages 278-286, September.
- Murdoch, Jamie & Salter, Charlotte & Ford, John & Lenaghan, Elizabeth & Shiner, Alice & Steel, Nicholas, 2020. "The “unknown territory” of goal-setting: Negotiating a novel interactional activity within primary care doctor-patient consultations for patients with multiple chronic conditions," Social Science & Medicine, Elsevier, vol. 256(C).
- Stefanie Lopriore & Amanda LeCouteur & Katie Ekberg & Stuart Ekberg, 2019. "“You'll have to be my eyes and ears”: A conversation analytic study of physical examination on a health helpline," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(1-2), pages 330-339, January.
- Inger K. Holmström & Susan Gustafsson & Josefin Wesström & Karin Skoglund, 2019. "Telephone nurses’ use of a decision support system: An observational study," Nursing & Health Sciences, John Wiley & Sons, vol. 21(4), pages 501-507, December.
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Keywords
UK; Primary care; Nurse–patient interactions; Telephone triage/consultations; Computer decision-support systems; Conversation analysis; Multi-modal analysis;All these keywords.
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