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Patient’s Perspective of Telemedicine in Poland—A Two-Year Pandemic Picture

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  • Sebastian Sołomacha

    (Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland
    Doctoral School, Medical University of Bialystok, 15-089 Bialystok, Poland
    These authors contributed equally to this work.)

  • Paweł Sowa

    (Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland
    These authors contributed equally to this work.)

  • Łukasz Kiszkiel

    (Society and Cognition Unit, University of Bialystok, 15-403 Bialystok, Poland)

  • Piotr Paweł Laskowski

    (Society and Cognition Unit, University of Bialystok, 15-403 Bialystok, Poland)

  • Maciej Alimowski

    (Doctoral School of Social Sciences, University of Bialystok, 15-403 Bialystok, Poland)

  • Łukasz Szczerbiński

    (Department of Endocrinology, Diabetology and Internal Medicine, Medical University of Bialystok, 15-276 Bialystok, Poland
    Clinical Research Centre, Medical University of Bialystok, 15-276 Białystok, Poland)

  • Andrzej Szpak

    (Witold Chodźko Institute of Rural Medicine, 20-090 Lublin, Poland)

  • Anna Moniuszko-Malinowska

    (Department of Infectious Diseases and Neuroinfections, Medical University of Bialystok, 15-089 Białystok, Poland)

  • Karol Kamiński

    (Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland
    Department of Cardiology, University Hospital of Bialystok, 15-276 Białystok, Poland)

Abstract

The outbreak of the COVID-19 pandemic caused the healthcare system to drastically reduce in-person visits and suddenly switch to telemedicine services to provide clinical care to patients. The implementation of teleconsultation in medical facilities was a novelty for most Polish patients. In Poland, the main telehealth services were provided in the form of telephone consultations. The aim of this study is to determine patients’ perceptions of telemedicine in the context of their experiences with the healthcare system during the COVID-19 pandemic. In this study, we presented how the evaluation of telemedicine services from the perspective of patients in Poland changed in the context of the ongoing pandemic. We conducted two surveys (year by year) on a representative quota sample of the Polish population (N = 623). This ensured that our observations took into account the evolution of views on telemedicine over time. We confirmed the well-known relationship that innovations introduced in the healthcare sector require a longer period of adaptation. We also identified significant concerns that limit the positive perception of telemedicine and compared them with experiences described in other countries.

Suggested Citation

  • Sebastian Sołomacha & Paweł Sowa & Łukasz Kiszkiel & Piotr Paweł Laskowski & Maciej Alimowski & Łukasz Szczerbiński & Andrzej Szpak & Anna Moniuszko-Malinowska & Karol Kamiński, 2022. "Patient’s Perspective of Telemedicine in Poland—A Two-Year Pandemic Picture," IJERPH, MDPI, vol. 20(1), pages 1-13, December.
  • Handle: RePEc:gam:jijerp:v:20:y:2022:i:1:p:115-:d:1010938
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    References listed on IDEAS

    as
    1. Łukasz Lechowski & Angelika Jasion, 2021. "Spatial Accessibility of Primary Health Care in Rural Areas in Poland," IJERPH, MDPI, vol. 18(17), pages 1-16, September.
    2. Mariusz Duplaga, 2022. "A Nationwide Natural Experiment of e-Health Implementation during the COVID-19 Pandemic in Poland: User Satisfaction and the Ease-of-Use of Remote Physician’s Visits," IJERPH, MDPI, vol. 19(14), pages 1-13, July.
    3. Pappas, Yannis & Seale, Clive, 2009. "The opening phase of telemedicine consultations: An analysis of interaction," Social Science & Medicine, Elsevier, vol. 68(7), pages 1229-1237, April.
    4. Kamila Furlepa & Anna Tenderenda & Remigiusz Kozłowski & Michał Marczak & Waldemar Wierzba & Andrzej Śliwczyński, 2022. "Recommendations for the Development of Telemedicine in Poland Based on the Analysis of Barriers and Selected Telemedicine Solutions," IJERPH, MDPI, vol. 19(3), pages 1-19, January.
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