A fuzzy service quality based approach for performance evaluation of educational units
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DOI: 10.1016/j.seps.2020.100816
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Cited by:
- Tsuen-Ho Hsu & Sen-Tien Her & Jia-Jeng Hou, 2021. "Developing Universally Applicable Service Quality Assessment Model Based on the Theory of Consumption Values, and Using Fuzzy Linguistic Preference Relations to Empirically Test Three Industries," Mathematics, MDPI, vol. 9(20), pages 1-32, October.
- Yifan Liu & Tiantian Bao & Dan Zhao & Huiyun Sang & Benwei Fu, 2022. "Evaluation of Student-Perceived Service Quality in Higher Education for Sustainable Development: A Fuzzy TODIM-ERA Method," Sustainability, MDPI, vol. 14(8), pages 1-21, April.
- Bao, Tiantian & Liu, Yifan & Yang, Zhongzhen & Wu, Shanhua & Yan, Zhenli, 2024. "Evaluating sustainable service quality in higher education from a multi-stakeholder perspective: An integrated fuzzy group decision-making method," Socio-Economic Planning Sciences, Elsevier, vol. 92(C).
- Sahin, Aleyna & Imamoglu, Gul & Murat, Mirac & Ayyildiz, Ertugrul, 2024. "A holistic decision-making approach to assessing service quality in higher education institutions," Socio-Economic Planning Sciences, Elsevier, vol. 92(C).
- Ertugrul Ayyildiz & Mirac Murat & Gul Imamoglu & Yildiz Kose, 2023. "A novel hybrid MCDM approach to evaluate universities based on student perspective," Scientometrics, Springer;Akadémiai Kiadó, vol. 128(1), pages 55-86, January.
- María Carmen Carnero, 2021. "Developing a Fuzzy TOPSIS Model Combining MACBETH and Fuzzy Shannon Entropy to Select a Gamification App," Mathematics, MDPI, vol. 9(9), pages 1-34, May.
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Keywords
Performance evaluation; Educational units; Service quality; Fuzzy SERVQUAL; Fuzzy AHP; Fuzzy TOPSIS; Fuzzy DEA;All these keywords.
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