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Inventory and rating of performance indicators and organisational features in metropolitan public transport: A worldwide Delphi survey

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  • Hirschhorn, Fabio
  • Veeneman, Wijnand
  • van de Velde, Didier

Abstract

This paper contributes to the discussion on the ways organisational form of public transport systems may influence its performance. A worldwide Delphi survey with experts in the field is presented. After a three-stage iterative process interspersing questionnaires and controlled feedback the survey produces authoritative inventories and ratings of performance indicators and organisational features in public transport. In relation to performance indicators, system-wide metrics such as user satisfaction, cost-recovery, and modal split are selected as preferred measures for a strategic assessment of public transport. Concerning features of organisational form driving performance outcomes, integration emerged as the central dimension: policy integration between public transport and other sectors, single integrated planning authority, as well as ticket and fare integration were highly rated by Delphi experts.

Suggested Citation

  • Hirschhorn, Fabio & Veeneman, Wijnand & van de Velde, Didier, 2018. "Inventory and rating of performance indicators and organisational features in metropolitan public transport: A worldwide Delphi survey," Research in Transportation Economics, Elsevier, vol. 69(C), pages 144-156.
    • Handle: RePEc:eee:retrec:v:69:y:2018:i:c:p:144-156
    DOI: 10.1016/j.retrec.2018.02.003
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    1. Hirschhorn, Fabio & Veeneman, Wijnand & van de Velde, Didier, 2019. "Organisation and performance of public transport: A systematic cross-case comparison of metropolitan areas in Europe, Australia, and Canada," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 419-432.
    2. Zhang, Junyi & Hayashi, Yoshitsugu & Frank, Lawrence D., 2021. "COVID-19 and transport: Findings from a world-wide expert survey," Transport Policy, Elsevier, vol. 103(C), pages 68-85.
    3. Cobben, Dieudonnee & Ooms, Ward & Roijakkers, Nadine, 2023. "Indicators for innovation ecosystem health: A Delphi study," Journal of Business Research, Elsevier, vol. 162(C).
    4. Cobben, Dieudonnee & Ooms, Ward & Roijakkers, Nadine & Radziwon, Agnieszka, 2022. "Ecosystem types: A systematic review on boundaries and goals," Journal of Business Research, Elsevier, vol. 142(C), pages 138-164.
    5. Md. Nazmul Huda Naim & Mohammed Sarfaraz Gani Adnan & Ashraf Dewan & Khatun E. Zannat, 2022. "Assessing the performance of public transport services in a developing country: A case study using data envelopment analysis," Growth and Change, Wiley Blackwell, vol. 53(1), pages 377-409, March.
    6. Tania Guillén Bolaños & Jürgen Scheffran & María Máñez Costa, 2022. "Climate Adaptation and Successful Adaptation Definitions: Latin American Perspectives Using the Delphi Method," Sustainability, MDPI, vol. 14(9), pages 1-21, April.
    7. Benedetto Barabino & Nicola Aldo Cabras & Claudio Conversano & Alessandro Olivo, 2020. "An Integrated Approach to Select Key Quality Indicators in Transit Services," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 1045-1080, June.

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    More about this item

    Keywords

    Public transport; Performance; Organisational form; Delphi method;
    All these keywords.

    JEL classification:

    • L91 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Transportation: General
    • L98 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Government Policy
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • R48 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Government Pricing and Policy

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