IDEAS home Printed from https://ideas.repec.org/a/eee/proeco/v68y2000i1p15-27.html
   My bibliography  Save this article

Service system structure

Author

Listed:
  • Buzacott, John A.

Abstract

No abstract is available for this item.

Suggested Citation

  • Buzacott, John A., 2000. "Service system structure," International Journal of Production Economics, Elsevier, vol. 68(1), pages 15-27, October.
    • Handle: RePEc:eee:proeco:v:68:y:2000:i:1:p:15-27
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0925-5273(99)00133-4
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. John A. Buzacott, 1996. "Commonalities in Reengineered Business Processes: Models and Issues," Management Science, INFORMS, vol. 42(5), pages 768-782, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Anis Assad Neto & Jessyca Sampaio & Silvana Pereira Detro & Fernando Deschamps & Eduardo Alves Portela Santos & Eduardo de Freitas Rocha Loures, 2021. "Reconciling process flexibility and standardization: a case study in the automotive industry," Operations Management Research, Springer, vol. 14(3), pages 507-524, December.
    2. Bullinger, Hans-Jorg & Fahnrich, Klaus-Peter & Meiren, Thomas, 2003. "Service engineering--methodical development of new service products," International Journal of Production Economics, Elsevier, vol. 85(3), pages 275-287, September.
    3. Hallikas, Jukka & Immonen, Mika & Pynnönen, Mikko & Mikkonen, Karri, 2014. "Service purchasing and value creation: Towards systemic purchases," International Journal of Production Economics, Elsevier, vol. 147(PA), pages 53-61.
    4. Calabrese, Armando, 2012. "Service productivity and service quality: A necessary trade-off?," International Journal of Production Economics, Elsevier, vol. 135(2), pages 800-812.
    5. Johansson, Pontus & Olhager, Jan, 2006. "Linking product-process matrices for manufacturing and industrial service operations," International Journal of Production Economics, Elsevier, vol. 104(2), pages 615-624, December.
    6. Johansson, Pontus & Olhager, Jan, 2004. "Industrial service profiling: Matching service offerings and processes," International Journal of Production Economics, Elsevier, vol. 89(3), pages 309-320, June.
    7. Neto, Anis Assad & Ribeiro da Silva, Elias & Deschamps, Fernando & do Nascimento Junior, Laercio Alves & Pinheiro de Lima, Edson, 2023. "Modeling production disorder: Procedures for digital twins of flexibility-driven manufacturing systems," International Journal of Production Economics, Elsevier, vol. 260(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sigrún Andradóttir & Hayriye Ayhan & Douglas G. Down, 2001. "Server Assignment Policies for Maximizing the Steady-State Throughput of Finite Queueing Systems," Management Science, INFORMS, vol. 47(10), pages 1421-1439, October.
    2. Souza, Gilvan C. & Wagner, Harvey M. & Whybark, D. Clay, 2001. "Evaluating focused factory benefits with queuing theory," European Journal of Operational Research, Elsevier, vol. 128(3), pages 597-610, February.
    3. Ward Whitt, 1999. "Partitioning Customers into Service Groups," Management Science, INFORMS, vol. 45(11), pages 1579-1592, November.
    4. Kim, Nayeon & Montreuil, Benoit & Klibi, Walid & Zied Babai, M., 2023. "Network inventory deployment for responsive fulfillment," International Journal of Production Economics, Elsevier, vol. 255(C).
    5. Tanja Mlinar & Philippe Chevalier, 2016. "Pooling heterogeneous products for manufacturing environments," 4OR, Springer, vol. 14(2), pages 173-200, June.
    6. Robert A. Shumsky & Edieal J. Pinker, 2003. "Gatekeepers and Referrals in Services," Management Science, INFORMS, vol. 49(7), pages 839-856, July.
    7. Ramesh Arumugam & Maria Mayorga & Kevin Taaffe, 2009. "Inventory based allocation policies for flexible servers in serial systems," Annals of Operations Research, Springer, vol. 172(1), pages 1-23, November.
    8. Volkner, Peer & Werners, Brigitte, 2000. "A decision support system for business process planning," European Journal of Operational Research, Elsevier, vol. 125(3), pages 633-647, September.
    9. Saied Samiedaluie & Vedat Verter, 2019. "The impact of specialization of hospitals on patient access to care; a queuing analysis with an application to a neurological hospital," Health Care Management Science, Springer, vol. 22(4), pages 709-726, December.
    10. Wil M. P. Aalst & Marcello La Rosa & Flávia Maria Santoro, 2016. "Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(1), pages 1-6, February.
    11. Rummel, Jeffrey L. & Walter, Zhiping & Dewan, Rajiv & Seidmann, Abraham, 2005. "Activity consolidation to improve responsiveness," European Journal of Operational Research, Elsevier, vol. 161(3), pages 683-703, March.
    12. Amit Basu & Akhil Kumar, 2002. "Research Commentary: Workflow Management Issues in e-Business," Information Systems Research, INFORMS, vol. 13(1), pages 1-14, March.
    13. Suri Gurumurthi & Saif Benjaafar, 2004. "Modeling and analysis of flexible queueing systems," Naval Research Logistics (NRL), John Wiley & Sons, vol. 51(5), pages 755-782, August.
    14. Nilay Tanık Argon & Sigrún Andradóttir, 2017. "Pooling in tandem queueing networks with non-collaborative servers," Queueing Systems: Theory and Applications, Springer, vol. 87(3), pages 345-377, December.
    15. Evrim D. Günec{s} & O. Zeynep Akc{s}in, 2004. "Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance," Manufacturing & Service Operations Management, INFORMS, vol. 6(4), pages 338-357, May.
    16. Avishai Mandelbaum & Martin I. Reiman, 1998. "On Pooling in Queueing Networks," Management Science, INFORMS, vol. 44(7), pages 971-981, July.
    17. Muhammad El-Taha & Bacel Maddah, 2006. "Allocation of Service Time in a Multiserver System," Management Science, INFORMS, vol. 52(4), pages 623-637, April.
    18. Maddah, Bacel & Nasr, Walid W. & Charanek, Ali, 2017. "A multi-station system for reducing congestion in high-variability queues," European Journal of Operational Research, Elsevier, vol. 262(2), pages 602-619.
    19. Sigrún Andradóttir & Hayriye Ayhan & Douglas G. Down, 2011. "TECHNICAL NOTE---Queueing Systems with Synergistic Servers," Operations Research, INFORMS, vol. 59(3), pages 772-780, June.
    20. Andradóttir, Sigrún & Ayhan, Hayriye & Down, Douglas G., 2017. "Resource pooling in the presence of failures: Efficiency versus risk," European Journal of Operational Research, Elsevier, vol. 256(1), pages 230-241.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:68:y:2000:i:1:p:15-27. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijpe .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.