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Quality in new service development: Key concepts and a frame of reference

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  • Edvardsson, Bo

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  • Edvardsson, Bo, 1997. "Quality in new service development: Key concepts and a frame of reference," International Journal of Production Economics, Elsevier, vol. 52(1-2), pages 31-46, October.
    • Handle: RePEc:eee:proeco:v:52:y:1997:i:1-2:p:31-46
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    1. דבי עובדיה, 1991. "קו חירום לנשים מוכות," Working Papers 203, National Insurance Institute of Israel.
    2. Earl, Michael & Khan, Bushra, 1994. "How new is business process redesign?," European Management Journal, Elsevier, vol. 12(1), pages 20-30, March.
    3. רבקה פריאור, 1991. "גמלאות נפגעי עבודה, 1989," Working Papers 496, National Insurance Institute of Israel.
    4. יעקב צדקה, 1991. "משפחתונים לקשישים בטבריה," Working Papers 80, National Insurance Institute of Israel.
    5. אסתר טולידנו, 1991. "מקבלי דמי אבטלה בשנת 1990," Working Papers 514, National Insurance Institute of Israel.
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    Cited by:

    1. Ching-Shu Su, 2009. "The role of service innovation and customer experience in ethnic restaurants," The Service Industries Journal, Taylor & Francis Journals, vol. 31(3), pages 425-440, January.
    2. Nematollah SHIRI & Davoud MOHAMMADI & Samira SAYMOHAMMADI & Ahmad REZVANFAR, 2013. "Factors Affecting Job Satisfaction Among Personnel Of The Jihad-E-Keshavarzi Organization Of Ilam Province, Iran," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 5(2), pages 76-85, June.
    3. Ling-Zhong Lin & Tsuen-Ho Hsu, 2008. "The Qualitative and Quantitative Models for Performance Measurement Systems: The Agile Service Development," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(4), pages 445-476, August.
    4. Alemayehu, Fikru K. & Kumbhakar, Subal C. & Landazuri Tveteraas, Sigbjørn, 2022. "Estimation of staff use efficiency: Evidence from the hospitality industry," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    5. repec:dau:papers:123456789/327 is not listed on IDEAS
    6. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen advances in service innovation studies," Chapters, in: Ada Scupola & Lars Fuglsang (ed.), Services, Experiences and Innovation, chapter 3, pages 39-65, Edward Elgar Publishing.
    7. Boon-itt, Sakun & Wong, Chee Yew & Wong, Christina W.Y., 2017. "Service supply chain management process capabilities: Measurement development," International Journal of Production Economics, Elsevier, vol. 193(C), pages 1-11.
    8. Equey, Catherine & Priftis, Athanasios & Trabichet, Jean-Philippe & Hutzli, Vanissla, 2024. "Designing a digital citizen-centered service," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    9. Stefanini, Alessandro & Aloini, Davide & Benevento, Elisabetta & Dulmin, Riccardo & Mininno, Valeria, 2020. "A data-driven methodology for supporting resource planning of health services," Socio-Economic Planning Sciences, Elsevier, vol. 70(C).
    10. Yang, Ching-Chow & Chen, Shun-Hsing & Shiau, Jiun-Yan, 2007. "A DFX and concurrent engineering model for the establishment of a new department in a university," International Journal of Production Economics, Elsevier, vol. 107(1), pages 179-189, May.
    11. Margarida Custódio Santos & Ana Ferreira & Carlos Costa & José António C. Santos, 2020. "A Model for the Development of Innovative Tourism Products: From Service to Transformation," Sustainability, MDPI, vol. 12(11), pages 1-20, May.
    12. Li-Min Chuang & Wei-Jen Chen & Cheng-Chung Yeh, 2019. "Business Model Innovation in Pharmaceutical industry: Service Orientation Perspective," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 9(6), pages 1-7.
    13. Krzysztof Borodako & Jadwiga Berbeka & Michał Rudnicki, 2021. "Innovation Orientation in Business Services," Books, Edward Elgar Publishing, number 19897.
    14. Inger ROOS & Martin LÖFGREN & Bo EDVARDSSON, 2013. "Customer-Support Service From A Relationship Perspective: Best Practice For Telecom," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 5(2), pages 5-21, June.
    15. Jens Neuhüttler & Walter Ganz & Dieter Spath, 2019. "An Integrative Quality Framework for Developing Industrial Smart Services," Service Science, INFORMS, vol. 11(3), pages 157-171, October.
    16. Faïz Gallouj & Marja Toivonen, 2011. "Elaborating the characteristics-based approach to service innovation: making the service process visible," Journal of Innovation Economics, De Boeck Université, vol. 0(2), pages 33-58.
    17. Hsieh, Wen-jen, 2011. "The Global Economic Recession and Industrial Structure: Evidence from Four Asian Dragons," ADBI Working Papers 315, Asian Development Bank Institute.
    18. Lin, Ling-Zhong & Yeh, Huery-Ren & Wang, Ming-Chao, 2015. "Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture," Tourism Management, Elsevier, vol. 46(C), pages 245-262.
    19. M. Sridhar & Ajay Mehta, 2018. "The Moderating and Mediating Role of Corporate Reputation in the Link Between Service Innovation and Cross-Buying Intention," Corporate Reputation Review, Palgrave Macmillan, vol. 21(2), pages 50-70, June.

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