IDEAS home Printed from https://ideas.repec.org/a/spr/qualqt/v42y2008i4p445-476.html
   My bibliography  Save this article

The Qualitative and Quantitative Models for Performance Measurement Systems: The Agile Service Development

Author

Listed:
  • Ling-Zhong Lin
  • Tsuen-Ho Hsu

Abstract

No abstract is available for this item.

Suggested Citation

  • Ling-Zhong Lin & Tsuen-Ho Hsu, 2008. "The Qualitative and Quantitative Models for Performance Measurement Systems: The Agile Service Development," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(4), pages 445-476, August.
    • Handle: RePEc:spr:qualqt:v:42:y:2008:i:4:p:445-476
    DOI: 10.1007/s11135-006-9053-3
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11135-006-9053-3
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11135-006-9053-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Yusuf, Y. Y. & Sarhadi, M. & Gunasekaran, A., 1999. "Agile manufacturing:: The drivers, concepts and attributes," International Journal of Production Economics, Elsevier, vol. 62(1-2), pages 33-43, May.
    2. Santhanam, Radhika & Kyparisis, George J., 1996. "A decision model for interdependent information system project selection," European Journal of Operational Research, Elsevier, vol. 89(2), pages 380-399, March.
    3. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    4. Edvardsson, Bo, 1997. "Quality in new service development: Key concepts and a frame of reference," International Journal of Production Economics, Elsevier, vol. 52(1-2), pages 31-46, October.
    5. Stevens, Eric & Dimitriadis, Sergios, 2004. "New service development through the lens of organisational learning: evidence from longitudinal case studies," Journal of Business Research, Elsevier, vol. 57(10), pages 1074-1084, October.
    6. Gunasekaran, A., 1999. "Agile manufacturing: A framework for research and development," International Journal of Production Economics, Elsevier, vol. 62(1-2), pages 87-105, May.
    7. Ian Miles, 1995. "Innovation in Services," Chapters, in: Mark Dodgson & Roy Rothwell (ed.), The Handbook of Industrial Innovation, chapter 18, Edward Elgar Publishing.
    8. Jean Gadrey & Faïz Gallouj & Olivier Weinstein, 1995. "New modes of innovation: how services benefit industry," Post-Print halshs-01114102, HAL.
    9. Bullinger, Hans-Jorg & Fahnrich, Klaus-Peter & Meiren, Thomas, 2003. "Service engineering--methodical development of new service products," International Journal of Production Economics, Elsevier, vol. 85(3), pages 275-287, September.
    10. Temponi, Cecilia & Yen, John & Amos Tiao, W., 1999. "House of quality: A fuzzy logic-based requirements analysis," European Journal of Operational Research, Elsevier, vol. 117(2), pages 340-354, September.
    11. Saaty, Thomas L. & Takizawa, Masahiro, 1986. "Dependence and independence: From linear hierarchies to nonlinear networks," European Journal of Operational Research, Elsevier, vol. 26(2), pages 229-237, August.
    12. Sundbo, Jon, 1994. "Modulization of service production and a thesis of convergence between service and manufacturing organizations," Scandinavian Journal of Management, Elsevier, vol. 10(3), pages 245-266, September.
    13. Thomas L. Saaty & Luis G. Vargas, 1998. "Diagnosis with Dependent Symptoms: Bayes Theorem and the Analytic Hierarchy Process," Operations Research, INFORMS, vol. 46(4), pages 491-502, August.
    14. Kahraman, Cengiz & Cebeci, Ufuk & Ruan, Da, 2004. "Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey," International Journal of Production Economics, Elsevier, vol. 87(2), pages 171-184, January.
    15. Murthy, D. N. P. & Ravi Kumar, K., 2000. "Total product quality," International Journal of Production Economics, Elsevier, vol. 67(3), pages 253-267, October.
    16. van der Aa, Wietze & Elfring, Tom, 2002. "Realizing innovation in services," Scandinavian Journal of Management, Elsevier, vol. 18(2), pages 155-171, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tsuen-Ho Hsu & Li-Chu Hung & Jia-Wei Tang, 2012. "An analytical model for building brand equity in hospitality firms," Annals of Operations Research, Springer, vol. 195(1), pages 355-378, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Marja Toivonen, 2010. "Different Types of Innovation Processes in Services and their Organisational Implications," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 10, Edward Elgar Publishing.
    2. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen advances in service innovation studies," Chapters, in: Ada Scupola & Lars Fuglsang (ed.), Services, Experiences and Innovation, chapter 3, pages 39-65, Edward Elgar Publishing.
    3. Flikkema, Meindert, 2005. "Exploring service development for understanding Schumpeterian innovation in service firms: the deduction of special case criteria," Serie Research Memoranda 0001, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    4. Ching-Shu Su, 2009. "The role of service innovation and customer experience in ethnic restaurants," The Service Industries Journal, Taylor & Francis Journals, vol. 31(3), pages 425-440, January.
    5. de Vries, Erik J., 2006. "Innovation in services in networks of organizations and in the distribution of services," Research Policy, Elsevier, vol. 35(7), pages 1037-1051, September.
    6. Shin-Liang Chan & Wann-Ming Wey & Pin-Huai Chang, 2014. "Establishing Disaster Resilience Indicators for Tan-sui River Basin in Taiwan," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 115(1), pages 387-418, January.
    7. Gonzalo Maldonado-Guzmán & José Trinidad Marín-Aguilar & Sandra Yesenia Pinzón-Castro, 2017. "Service Innovation in Mexican Small Business," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 7(4), pages 1-1.
    8. Pasquale Persico & Maria Patrizia Vittoria, 2015. "Innovazione nei servizi ed innovazione nel manifatturiero: verso una sintesi integrata per definire il ruolo delle reti in R&D," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2015(1), pages 203-215.
    9. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 1, Edward Elgar Publishing.
    10. Bruce Tether, 2003. "The sources and aims of innovation in services: Variety between and within sectors," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 12(6), pages 481-505.
    11. Wilfred Dolfsma, 2004. "The Process Of New Service Development — Issues Of Formalization And Appropriability," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 8(03), pages 319-337.
    12. Faïz Gallouj & Marja Toivonen, 2011. "Elaborating the characteristics-based approach to service innovation: making the service process visible," Journal of Innovation Economics, De Boeck Université, vol. 0(2), pages 33-58.
    13. Jon Sundbo & Faïz Gallouj, 1998. "Innovation as a loosely coupled system in services," Post-Print halshs-01113675, HAL.
    14. van der Aa, W. & Elfring, T., 2001. "Realizing Innovations in Service Firms: new organizational forms and supporting processes," ERIM Report Series Research in Management ERS-2001-79-STR, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    15. Witell, Lars & Snyder, Hannah & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Defining service innovation: A review and synthesis," Journal of Business Research, Elsevier, vol. 69(8), pages 2863-2872.
    16. John N. Walsh & Jamie O’Brien, 2018. "Knowledge Asymmetries and Service Management: Three Case Studies," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 1-26, September.
    17. Jon Sundbo & Faïz Gallouj, 1998. "Innovation in services in seven European countries: the results of work packages 3-4 of the SI4S project," Working Papers hal-01111911, HAL.
    18. Kahraman, Cengiz & Ertay, Tijen & Buyukozkan, Gulcin, 2006. "A fuzzy optimization model for QFD planning process using analytic network approach," European Journal of Operational Research, Elsevier, vol. 171(2), pages 390-411, June.
    19. Ki H. Kang & Jina Kang, 2009. "Do External Knowledge Sourcing Methods Matter in Service Innovation? Analysis of South Korean Service Firms," TEMEP Discussion Papers 200908, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised Aug 2009.
    20. Yang, Ching-Chow & Chen, Shun-Hsing & Shiau, Jiun-Yan, 2007. "A DFX and concurrent engineering model for the establishment of a new department in a university," International Journal of Production Economics, Elsevier, vol. 107(1), pages 179-189, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:42:y:2008:i:4:p:445-476. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.