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How new is business process redesign?

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  • Earl, Michael
  • Khan, Bushra

Abstract

Business Process Redesign is being presented as a new elixir of success to Western managers. Michael Earl and Bushra Khan examine it from four different perspectives -- as a phenomenon in Western business, as an emergent management technology, as a potential laboratory, and as a new idea or an old one dressed up. The authors conclude that there are new concepts in Business Process Redesign as well as some older elements present. BPR has value to offer; the biggest challenge to managers is implementing it adequately.

Suggested Citation

  • Earl, Michael & Khan, Bushra, 1994. "How new is business process redesign?," European Management Journal, Elsevier, vol. 12(1), pages 20-30, March.
    • Handle: RePEc:eee:eurman:v:12:y:1994:i:1:p:20-30
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    Cited by:

    1. Edvardsson, Bo, 1997. "Quality in new service development: Key concepts and a frame of reference," International Journal of Production Economics, Elsevier, vol. 52(1-2), pages 31-46, October.
    2. Mohamad, Amri & Zainuddin, Yuserrie & Alam, Nafis & Kendall, Graham, 2017. "Does decentralized decision making increase company performance through its Information Technology infrastructure investment?," International Journal of Accounting Information Systems, Elsevier, vol. 27(C), pages 1-15.
    3. Chan, Stephen L. & Choi, Chung For, 1997. "A conceptual and analytical framework for business process reengineering," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 211-223, June.
    4. Maria Adenfelt & Katarina Lagerström, 2006. "Organizational rejuvenation for knowledge exploitation: Exploring corporate entrepreneurship in an MNE," Journal of International Entrepreneurship, Springer, vol. 4(2), pages 83-98, September.
    5. Yeh, Chung-Hsing & Xu, Yan, 2013. "Managing critical success strategies for an enterprise resource planning project," European Journal of Operational Research, Elsevier, vol. 230(3), pages 604-614.
    6. Edward A. Silver, 2004. "Process Management Instead of Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 6(4), pages 273-279, January.
    7. Love, P. E. D. & Gunasekaran, A., 1997. "Process reengineering: A review of enablers," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 183-197, June.
    8. Peppard, J., 1996. "Broadening visions of business process re-engineering," Omega, Elsevier, vol. 24(3), pages 255-270, June.
    9. Saccani, N. & Johansson, P. & Perona, M., 2007. "Configuring the after-sales service supply chain: A multiple case study," International Journal of Production Economics, Elsevier, vol. 110(1-2), pages 52-69, October.

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