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Sharpening logistics customer service strategy planning by applying Kano's quality element classification

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  • Huiskonen, Janne
  • Pirttila, Timo

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  • Huiskonen, Janne & Pirttila, Timo, 1998. "Sharpening logistics customer service strategy planning by applying Kano's quality element classification," International Journal of Production Economics, Elsevier, vol. 56(1), pages 253-260, September.
    • Handle: RePEc:eee:proeco:v:56-57:y:1998:i:1:p:253-260
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    References listed on IDEAS

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    1. Pirttila, Timo & Huiskonen, Janne, 1996. "A framework for cost-service analysis in differentiation of logistics services," International Journal of Production Economics, Elsevier, vol. 45(1-3), pages 131-137, August.
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    Cited by:

    1. Xiaolun Wang & Xinlin Yao, 2020. "Fueling Pro-Environmental Behaviors with Gamification Design: Identifying Key Elements in Ant Forest with the Kano Model," Sustainability, MDPI, vol. 12(6), pages 1-17, March.
    2. Chen, Chun-Chih & Chuang, Ming-Chuen, 2008. "Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design," International Journal of Production Economics, Elsevier, vol. 114(2), pages 667-681, August.
    3. Chi-Hung Lo, 2021. "Application of Refined Kano’s Model to Shoe Production and Consumer Satisfaction Assessment," Sustainability, MDPI, vol. 13(5), pages 1-22, February.
    4. Hyejong Min & Junghwan Yun & Youngjung Geum, 2018. "Analyzing Dynamic Change in Customer Requirements: An Approach Using Review-Based Kano Analysis," Sustainability, MDPI, vol. 10(3), pages 1-17, March.

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