When Ethical Transgressions of Customers Have Beneficial Long-Term Effects in Retailing: An Empirical Investigation
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DOI: 10.1016/j.jretai.2017.09.005
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Cited by:
- Kulow, Katina & Kwon, Mina & Barone, Michael J., 2021. "Does seeing bad make you do good? How witnessing retail transgressions influence responses to cause marketing offers," Journal of Business Research, Elsevier, vol. 132(C), pages 680-692.
- Yongbo Sun & Jiajia Zhang, 2019. "Acquiescence or Resistance: Group Norms and Self-Interest Motivation in Unethical Consumer Behaviour," Sustainability, MDPI, vol. 11(8), pages 1-25, April.
- Ji Wu & Zhiqiang (Eric) Zheng & J. Leon Zhao, 2021. "FairPlay: Detecting and Deterring Online Customer Misbehavior," Information Systems Research, INFORMS, vol. 32(4), pages 1323-1346, December.
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Keywords
Unethical customer behavior; Marketing ethics; Online shopping; Ethical transgression; Gamification;All these keywords.
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