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Nameless + harmless = blameless: When seemingly irrelevant factors influence judgment of (un)ethical behavior

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  • Gino, Francesca
  • Shu, Lisa L.
  • Bazerman, Max H.

Abstract

People often make judgments about the ethicality of others' behaviors and then decide how harshly to punish such behaviors. When they make these judgments and decisions, sometimes the victims of the unethical behavior are identifiable, and sometimes they are not. In addition, in our uncertain world, sometimes an unethical action causes harm, and sometimes it does not. We argue that a rational assessment of ethicality should not depend on the identifiability of the victim of wrongdoing or the actual harm caused if the judge and the decision maker have the same information. Yet in five laboratory studies, we show that these factors have a systematic effect on how people judge the ethicality of the perpetrator of an unethical action. Our studies show that people judge behavior as more unethical when: (1) identifiable vs. unidentifiable victims are involved and (2) the behavior leads to a negative rather than a positive outcome. We also find that people's willingness to punish wrongdoers is consistent with their judgments, and we offer preliminary evidence on how to reduce these biases.

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  • Gino, Francesca & Shu, Lisa L. & Bazerman, Max H., 2010. "Nameless + harmless = blameless: When seemingly irrelevant factors influence judgment of (un)ethical behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 111(2), pages 93-101, March.
  • Handle: RePEc:eee:jobhdp:v:111:y:2010:i:2:p:93-101
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    References listed on IDEAS

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    1. Francesca Gino & Don A. Moore & Max H. Bazerman, 2008. "No harm, no foul: The outcome bias in ethical judgments," Harvard Business School Working Papers 08-080, Harvard Business School, revised Apr 2009.
    2. Jenni, Karen E & Loewenstein, George, 1997. "Explaining the "Identifiable Victim Effect."," Journal of Risk and Uncertainty, Springer, vol. 14(3), pages 235-257, May-June.
    3. Eckel, Catherine C. & Grossman, Philip J., 1996. "The relative price of fairness: gender differences in a punishment game," Journal of Economic Behavior & Organization, Elsevier, vol. 30(2), pages 143-158, August.
    4. Small, Deborah A & Loewenstein, George, 2003. "Helping a Victim or Helping the Victim: Altruism and Identifiability," Journal of Risk and Uncertainty, Springer, vol. 26(1), pages 5-16, January.
    5. Hershey, John C. & Baron, Jonathan, 1992. "Judgment by outcomes: When is it justified?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 53(1), pages 89-93, October.
    6. Kogut, Tehila & Ritov, Ilana, 2005. "The singularity effect of identified victims in separate and joint evaluations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 97(2), pages 106-116, July.
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    Cited by:

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    6. Noval, Laura J. & Molinsky, Andrew & Stahl, Günter K., 2018. "Motivated dissimilarity construal and self-serving behavior: How we distance ourselves from those we harm," Organizational Behavior and Human Decision Processes, Elsevier, vol. 148(C), pages 145-158.
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    14. Sharma, Eesha & Mazar, Nina & Alter, Adam L. & Ariely, Dan, 2014. "Financial deprivation selectively shifts moral standards and compromises moral decisions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 123(2), pages 90-100.
    15. Yang, Zhao & Algesheimer, René & Dholakia, Utpal, 2017. "When Ethical Transgressions of Customers Have Beneficial Long-Term Effects in Retailing: An Empirical Investigation," Journal of Retailing, Elsevier, vol. 93(4), pages 420-439.
    16. Butts, Marcus M. & Lunt, Devin C. & Freling, Traci L. & Gabriel, Allison S., 2019. "Helping one or helping many? A theoretical integration and meta-analytic review of the compassion fade literature," Organizational Behavior and Human Decision Processes, Elsevier, vol. 151(C), pages 16-33.
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