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Business meetings: do new videoconferencing technologies change communication patterns?

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  • Julsrud, Tom Erik
  • Hjorthol, Randi
  • Denstadli, Jon Martin

Abstract

In this paper we explore how the use of new videoconference technologies (VCs) is affecting the communication and travel patterns of Norwegian business professionals. Based on a survey of 1411 business travellers, room-based videoconferencing systems are compared with Internet-based VC systems. The results indicate that not only do these systems have different types of user, the ways they are used are significantly different. Although conferences of different cost and quality can be arranged with either system, there are no significant differences in how the systems are evaluated as forms of communication by their users. The paper shows that the user of a room-based VC system is more interested in VC as a tool substituting for business trips than is the user of an Internet-based system. Altogether, the findings suggest that these two VC technologies have affordances that invite different uses and communication patterns.

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  • Julsrud, Tom Erik & Hjorthol, Randi & Denstadli, Jon Martin, 2012. "Business meetings: do new videoconferencing technologies change communication patterns?," Journal of Transport Geography, Elsevier, vol. 24(C), pages 396-403.
    • Handle: RePEc:eee:jotrge:v:24:y:2012:i:c:p:396-403
    DOI: 10.1016/j.jtrangeo.2012.04.009
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