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The impact of new business practices and information technologies on business air travel demand

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  • Roy, Jacques
  • Filiatrault, Pierre

Abstract

This paper aims to measure the impact of new business practices and new communication technologies on the behavior of business travelers and their organizations. To attain this objective, the research methodology consists of 24 personal interviews, two focus groups with business travelers, and finally a survey of 1139 business travelers conducted at seven Canadian airports. Our results indicate that most of the changes to business travel practices were already put in place in the early 1990’s and that their impact has already been discounted. Business air travel will continue to grow. This is particularly true for trips taken to the US and other international destinations. The impact of videoconferencing as a substitute for business air travel is dependent upon both its penetration rate on the market and its utilization rate. Penetration rates expected in the literature and the results obtained in our survey clearly point towards continuous growth in the use of this technology. Furthermore, present users believe that communication technologies will be increasingly used as a substitute for business air travel in the future. This paper provides an evaluation of both the actual and potential substitution rates of videoconferencing for air travel. Finally, results indicate that this rate could be in the order of 3.6–8.6% in the year 2000.

Suggested Citation

  • Roy, Jacques & Filiatrault, Pierre, 1998. "The impact of new business practices and information technologies on business air travel demand," Journal of Air Transport Management, Elsevier, vol. 4(2), pages 77-86.
    • Handle: RePEc:eee:jaitra:v:4:y:1998:i:2:p:77-86
    DOI: 10.1016/S0969-6997(98)00009-X
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    Citations

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    Cited by:

    1. Thomas, Antonio & Scandurra, Giuseppe, 2023. "The transition toward sustainability of airport operators. Evidence from Italy," Journal of Air Transport Management, Elsevier, vol. 112(C).
    2. Hebes, Paul & Menge, Julius & Lenz, Barbara, 2013. "Service-related traffic: An analysis of the influence of firms on travel behaviour," Transport Policy, Elsevier, vol. 26(C), pages 43-53.
    3. Lu, Jin-Long & Peeta, Srinivas, 2009. "Analysis of the factors that influence the relationship between business air travel and videoconferencing," Transportation Research Part A: Policy and Practice, Elsevier, vol. 43(8), pages 709-721, October.
    4. Matsuo, Miwa & Gaydarska, Hristina, 2023. "Do ICT development and internet use decrease intra-regional work-related travel?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 176(C).
    5. Lian, Jon Inge & Denstadli, Jon Martin, 2004. "Norwegian business air travel–segments and trends," Journal of Air Transport Management, Elsevier, vol. 10(2), pages 109-118.
    6. Paul Haynes & Alessandra Vecchi & James Wickham, 2006. "Flying around the globe and bringing business back home?," The Institute for International Integration Studies Discussion Paper Series iiisdp173, IIIS.
    7. Julsrud, Tom Erik & Hjorthol, Randi & Denstadli, Jon Martin, 2012. "Business meetings: do new videoconferencing technologies change communication patterns?," Journal of Transport Geography, Elsevier, vol. 24(C), pages 396-403.
    8. Denstadli, Jon Martin, 2004. "Impacts of videoconferencing on business travel: the Norwegian experience," Journal of Air Transport Management, Elsevier, vol. 10(6), pages 371-376.
    9. Aguilera, Anne, 2008. "Business travel and mobile workers," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(8), pages 1109-1116, October.

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