IDEAS home Printed from https://ideas.repec.org/a/eee/joreco/v81y2024ics096969892400256x.html
   My bibliography  Save this article

Risk due to insufficient retail service management considering satisfaction level for distributor and consumer

Author

Listed:
  • Sarkar, Mitali
  • Ganguly, Baishakhi
  • Dem, Himani
  • Pramanik, Moumita
  • Sarkar, Biswajit
  • Bar, Nilkamal
  • Pareek, Sarla
  • Cárdenas-Barrón, Leopoldo Eduardo

Abstract

It is essential to avoid industrial risks when one player (retailer) does not receive all of ordered products from other player (manufacturer). In such a case, several manufacturers cannot send ordered products to the distributor due to some faults in the production. If the retail management is not sufficient to serve consumers, then the whole supply chain is under risk. Further, the government has established a mandatory beneficial trading system for controlling pollution of the atmosphere for all products. In this model, the joint profit is maximized, corresponding to certain required decision variables considering sustainable development goals. A solution procedure is discussed to determine the decisions under the risk. Results are illustrated with valid numerical examples for different scenarios. The model shows that the profit is $522,649/cycle, which is obtained from the numerical experiment. Further, managerial insights and conclusions are discussed to analyze applications of the model. It is found that the risk can be reduced with the proper control of retail management such that satisfaction level of consumer is high.

Suggested Citation

  • Sarkar, Mitali & Ganguly, Baishakhi & Dem, Himani & Pramanik, Moumita & Sarkar, Biswajit & Bar, Nilkamal & Pareek, Sarla & Cárdenas-Barrón, Leopoldo Eduardo, 2024. "Risk due to insufficient retail service management considering satisfaction level for distributor and consumer," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    • Handle: RePEc:eee:joreco:v:81:y:2024:i:c:s096969892400256x
    DOI: 10.1016/j.jretconser.2024.103960
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S096969892400256X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jretconser.2024.103960?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:joreco:v:81:y:2024:i:c:s096969892400256x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.