Return freight strategies and selling formats in e-commerce supply chain: The perspective of consumer fairness concerns and online shopping returns
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DOI: 10.1016/j.jretconser.2023.103493
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- Hu, Jianhao & Zhang, Xuan & Chen, Hanyu(Yuki) & Li, Wanyue, 2024. "When it rains, it pours? The impact of weather on customer returns in the brick-and-mortar retail store," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
- Xia, Lulu & Li, Kai & Fu, Hong, 2024. "Bargaining in mobile app supply chain considering members’ fairness concern attitudes," International Journal of Production Economics, Elsevier, vol. 270(C).
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Keywords
Online shopping returns; Return-freight insurance; Consumer fairness concerns; E-commerce supply chain; Selling format;All these keywords.
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