Would you try it again? Dual effects of customer mindfulness on service recovery
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DOI: 10.1016/j.jretconser.2023.103438
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Cited by:
- Xie, Scheng & Wei, Haiying, 2024. "Handwritten or machine-written? How typeface affects consumer forgiveness for brand failures," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
- Roy, Robin & Shaikh, Ateeque, 2024. "The impact of online consumer review confusion on online shopping cart abandonment: A mediating role of perceived risk and moderating role of mindfulness," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
- Manu, C & Sreejesh, S, 2024. "‘Do not be Deteriorated by service failures, Learn from them and start managing it’: Conditions and mechanisms for managing online service failures," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
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Keywords
Double deviation; Benevolence; Service failure; Post-purchase intention;All these keywords.
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