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The impact of customer awareness of manufacturer name disclosure on retail brand attitudes and loyalty in Korea

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  • Cho, Young Sang
  • Rha, Hye-Su
  • Burt, Steve

Abstract

This paper explores the impact of exposing the name of the manufacturer on a retail brand product upon national brand loyalty, retail brand loyalty and store loyalty, It does so by exploring customer attitudes towards retail brands in South Korea, where there is a legal requirement for retail brands to portray the manufacturer׳s name. For international retailers entering markets where such disclosure is a legal requirement an understanding of the implications of this for retail brand management is essential. The findings suggest that in the Korean case revealing the name of the manufacturer who supplies the retail brand on the product packaging has a positive influence on attitudes towards retail brands, although it did not mitigate the perceived risks held by customers towards retail brand products in general.

Suggested Citation

  • Cho, Young Sang & Rha, Hye-Su & Burt, Steve, 2015. "The impact of customer awareness of manufacturer name disclosure on retail brand attitudes and loyalty in Korea," Journal of Retailing and Consumer Services, Elsevier, vol. 22(C), pages 128-137.
    • Handle: RePEc:eee:joreco:v:22:y:2015:i:c:p:128-137
    DOI: 10.1016/j.jretconser.2014.10.008
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    References listed on IDEAS

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    Cited by:

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    3. Fuduric, Morana & Varga, Akos & Horvat, Sandra & Skare, Vatroslav, 2022. "The ways we perceive: A comparative analysis of manufacturer brands and private labels using implicit and explicit measures," Journal of Business Research, Elsevier, vol. 142(C), pages 221-241.
    4. Assarzadegan, Parisa & Hejazi, Seyed Reza, 2021. "A game theoretic approach for analyzing the competition between national and store brands by considering store loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    5. Sardar Mohammadi & Hossein Abdolmaleki & Sholeh Khodadad Kashi & Ainara Bernal-García & Pablo Gálvez-Ruiz, 2021. "To Buy or Not to Buy: How Behavioral Habits Affect the Repurchase Intention of Cobranded Wearable Fitness Technology," Sustainability, MDPI, vol. 13(11), pages 1-16, June.
    6. Zhou, Fei & Mou, Jian & He, Meixian & Kim, Jongki, 2021. "Nicknames as identity badges: How self-reflective nicknames can facilitate users’ online social interactions," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    7. Hwang, Syjung & Lee, Minyoung & Park, Eunil & del Pobil, Angel P., 2021. "Determinants of customer brand loyalty in the retail industry: A comparison between national and private brands in South Korea," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    8. Pérez-Santamaría, Samanta & Martos-Partal, Mercedes, 2021. "Analyzing the effects of private-label supplier disclosure on retailer image," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).

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