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Benchmarking of maintenance and outage repair in an electricity distribution company using the value-based DEA method

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  • Gouveia, M.C.
  • Dias, L.C.
  • Antunes, C.H.
  • Boucinha, J.
  • Inácio, C.F.

Abstract

Benchmarking of electricity distribution utilities has been widely used as a means to contribute for the adoption or reinforcement of enhanced competitiveness and innovation practices to optimize costs, increase customer satisfaction, improve corporate image and maximize profits. The purpose of this paper is to present a benchmarking study for the maintenance and outage repair activity carried out by a Portuguese electricity distribution company, EDP Distribuição (EDP-D), using the value-based DEA method, which builds on links between data envelopment analysis (DEA) and multiple criteria decision analysis (MCDA). This study illustrates the impact of the incorporation of managerial preferences in the classification and ranking of 40 network areas served by EDP-D, confronting the results with a previous study based on a BCC DEA model. In order to deal with the underlying uncertainty, the value-based DEA method for performance evaluation is adapted to include the concept of super-efficiency. Besides identifying best practices, sources of inefficiency, gaps relatively to best practices and opportunities for improvement, this analysis supports the introduction of corrective measures and informs decisions about future goals.

Suggested Citation

  • Gouveia, M.C. & Dias, L.C. & Antunes, C.H. & Boucinha, J. & Inácio, C.F., 2015. "Benchmarking of maintenance and outage repair in an electricity distribution company using the value-based DEA method," Omega, Elsevier, vol. 53(C), pages 104-114.
    • Handle: RePEc:eee:jomega:v:53:y:2015:i:c:p:104-114
    DOI: 10.1016/j.omega.2014.12.003
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    9. Lynes, Melissa & Featherstone, Allen, 2015. "Economic Efficiency of Utility Plants Under Renewable Energy Policy," 2015 AAEA & WAEA Joint Annual Meeting, July 26-28, San Francisco, California 205674, Agricultural and Applied Economics Association.
    10. Jaime Sánchez-Ortiz & Teresa García-Valderrama & Vanessa Rodríguez-Cornejo & Yolanda Giner-Manso, 2020. "The effects of environmental regulation on the efficiency of distribution electricity companies in Spain," Energy & Environment, , vol. 31(1), pages 3-20, February.
    11. Henriques, C.O. & Gouveia, C.M. & Tenente, M. & da Silva, P.P., 2022. "Employing Value-Based DEA in the eco-efficiency assessment of the electricity sector," Economic Analysis and Policy, Elsevier, vol. 73(C), pages 826-844.
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