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Relationships between determinants of hospital quality management and service quality performance--a path analytic model

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  • Li, L. X.

Abstract

The purpose of quality management in hospitals is to establish a system that measures and manages patient care in a way that provides the optimal care for all patients. This study empirically explores the relationship between hospital quality management and service quality performance for a sample of US community hospitals using a path analytic model. The research reveals strong relationships between hospital service quality performance and the analysis of service process and workforce development. The data also indicate that medical technology investment alone does not contribute to a significant improvement in hospital service quality. It is the analysis of the health service process information collected using advanced technology that considerably contributes to health service quality improvement. In addition, the study shows that organizational cooperation, workforce development, medical technology investment, and information/process analysis mediate the relationship between health service quality and top management leadership.

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  • Li, L. X., 1997. "Relationships between determinants of hospital quality management and service quality performance--a path analytic model," Omega, Elsevier, vol. 25(5), pages 535-545, October.
    • Handle: RePEc:eee:jomega:v:25:y:1997:i:5:p:535-545
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    1. repec:ebl:ecbull:v:9:y:2006:i:4:p:1-13 is not listed on IDEAS
    2. Macinati, Manuela S., 2008. "The relationship between quality management systems and organizational performance in the Italian National Health Service," Health Policy, Elsevier, vol. 85(2), pages 228-241, February.
    3. Noman Arshed & Kamran Hameed & Asma Saher, 2022. "An Empirical Analysis of Supply Chain Competitiveness and Cleaner Production," SAGE Open, , vol. 12(4), pages 21582440221, October.
    4. Reyes, Pedro M. & Li, Suhong & Visich, John K., 2016. "Determinants of RFID adoption stage and perceived benefits," European Journal of Operational Research, Elsevier, vol. 254(3), pages 801-812.
    5. Tsuen-Ho Hsu & Sen-Tien Her & Jia-Jeng Hou, 2021. "Developing Universally Applicable Service Quality Assessment Model Based on the Theory of Consumption Values, and Using Fuzzy Linguistic Preference Relations to Empirically Test Three Industries," Mathematics, MDPI, vol. 9(20), pages 1-32, October.
    6. João Éderson Corrêa & João Batista Turrioni & Carlos Henrique Pereira Mello & Ana Carolina Oliveira Santos & Carlos Eduardo Sanches Da Silva & Fabrício Alves De Almeida, 2018. "Development of a System Measurement Model of the Brazilian Hospital Accreditation System," IJERPH, MDPI, vol. 15(11), pages 1-17, November.
    7. Chakraborty, Subhajit & Kaynak, Hale & Pagán, José A., 2021. "Bridging hospital quality leadership to patient care quality," International Journal of Production Economics, Elsevier, vol. 233(C).
    8. Reyes, Pedro M. & Li, Suhong & Visich, John K., 2012. "Accessing antecedents and outcomes of RFID implementation in health care," International Journal of Production Economics, Elsevier, vol. 136(1), pages 137-150.
    9. Charles Hegji, 2006. "Correlates of hospital quality: a preliminary study," Economics Bulletin, AccessEcon, vol. 9(4), pages 1-13.
    10. Niu, Baozhuang & Xu, Haotao & Dai, Zhipeng, 2022. "Check Only Once? Health Information Exchange between Competing Private Hospitals," Omega, Elsevier, vol. 107(C).

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