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Output and performance measurement in outpatient care

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  • Mersha, T

Abstract

This paper presents a method for measuring output and overall performance in health service organizations. Performance is defined as aggregate output adjusted for quality and administrative efficiency. Output is measured in terms of patient visits weighted by the level of resource consumption required to produce different types of visits. Compared with the traditional method of performance evaluation, the proposed method offers a more objective and consistent approach for comparing the relative performance of competing health service organizations. Although the model is developed with a focus on outpatient health care agencies, it can also be easily adapted to measure the output and overall performance of other public service enterprises engaged in the same line of business.

Suggested Citation

  • Mersha, T, 1989. "Output and performance measurement in outpatient care," Omega, Elsevier, vol. 17(2), pages 159-167.
    • Handle: RePEc:eee:jomega:v:17:y:1989:i:2:p:159-167
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    Cited by:

    1. E Zere & Diane Mcintyre & T Addison, 2001. "Technical Efficiency And Productivity Of Public Sector Hospitals In Three South African Provinces," South African Journal of Economics, Economic Society of South Africa, vol. 69(2), pages 336-358, June.
    2. Cote, Murray J., 1999. "Patient flow and resource utilization in an outpatient clinic," Socio-Economic Planning Sciences, Elsevier, vol. 33(3), pages 231-245, September.
    3. Yang, Jinqiu & Zeng, Wu, 2014. "The trade-offs between efficiency and quality in the hospital production: Some evidence from Shenzhen, China," China Economic Review, Elsevier, vol. 31(C), pages 166-184.
    4. Li, L. X. & Benton, W. C., 1996. "Performance measurement criteria in health care organizations: Review and future research directions," European Journal of Operational Research, Elsevier, vol. 93(3), pages 449-468, September.
    5. Angeliki Flokou & Vassilis Aletras & Dimitris Niakas, 2017. "A window-DEA based efficiency evaluation of the public hospital sector in Greece during the 5-year economic crisis," PLOS ONE, Public Library of Science, vol. 12(5), pages 1-26, May.
    6. Li, L. X., 1997. "Relationships between determinants of hospital quality management and service quality performance--a path analytic model," Omega, Elsevier, vol. 25(5), pages 535-545, October.

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