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The relationship between quality management systems and organizational performance in the Italian National Health Service

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  • Macinati, Manuela S.

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  • Macinati, Manuela S., 2008. "The relationship between quality management systems and organizational performance in the Italian National Health Service," Health Policy, Elsevier, vol. 85(2), pages 228-241, February.
    • Handle: RePEc:eee:hepoli:v:85:y:2008:i:2:p:228-241
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    1. Sluijs, Emmy M. & Outinen, Maarit & Wagner, Cordula & Liukko, Matti & de Bakker, Dinny H., 2001. "The impact of legislative versus non-legislative quality policy in health care: a comparison between two countries," Health Policy, Elsevier, vol. 58(2), pages 99-119, November.
    2. P. George Benson & Jayant V. Saraph & Roger G. Schroeder, 1991. "The Effects of Organizational Context on Quality Management: An Empirical Investigation," Management Science, INFORMS, vol. 37(9), pages 1107-1124, September.
    3. Wagner, Cordula & Klein Ikkink, Karen & van der Wal, Gerrit & Spreeuwenberg, Peter & de Bakker, Dinny Herman & Groenewegen, Peter Paulus, 2006. "Quality management systems and clinical outcomes in Dutch nursing homes," Health Policy, Elsevier, vol. 75(2), pages 230-240, January.
    4. Kunkel, Stefan Tony & Westerling, Ragnar, 2006. "Different types and aspects of quality systems and their implications: A thematic comparison of seven quality systems at a university hospital," Health Policy, Elsevier, vol. 76(2), pages 125-133, April.
    5. Harteloh, P. P. M., 2003. "Quality systems in health care: a sociotechnical approach," Health Policy, Elsevier, vol. 64(3), pages 391-398, June.
    6. Li, L. X., 1997. "Relationships between determinants of hospital quality management and service quality performance--a path analytic model," Omega, Elsevier, vol. 25(5), pages 535-545, October.
    7. George France & Francesco Taroni & Andrea Donatini, 2005. "The Italian health‐care system," Health Economics, John Wiley & Sons, Ltd., vol. 14(S1), pages 187-202, September.
    8. van Harten, Willem H. & Casparie, Ton F. & Fisscher, Olaf A. M., 2000. "Methodological considerations on the assessment of the implementation of quality management systems," Health Policy, Elsevier, vol. 54(3), pages 187-200, December.
    9. van Harten, Willem H. & Casparie, Ton F. & Fisscher, Olaf A. M., 2002. "The evaluation of the introduction of a quality management system: A process-oriented case study in a large rehabilitation hospital," Health Policy, Elsevier, vol. 60(1), pages 17-37, April.
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    Cited by:

    1. Lucile Veran, 2016. "La relation entre les coûts et la qualité des soins : une alliance profitable pour les établissements de santé ? The relationship between costs and quality of care : a profitable alliance for hospital," Working Papers CREGO 1160401, Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations.
    2. Ronald Ebenezer Essel, 2020. "Assessing Total Quality Management (TQM) Effect on Hospital Performance in Ghana Using a Non-Probabilistic Approach: The Case of Greater Accra Regional Hospital (GARH)," Metamorphosis: A Journal of Management Research, , vol. 19(1), pages 29-41, June.
    3. Nugus, Peter & Braithwaite, Jeffrey, 2010. "The dynamic interaction of quality and efficiency in the emergency department: Squaring the circle?," Social Science & Medicine, Elsevier, vol. 70(4), pages 511-517, February.
    4. Macinati, Manuela S. & Anessi-Pessina, E., 2014. "Management accounting use and financial performance in public health-care organisations: Evidence from the Italian National Health Service," Health Policy, Elsevier, vol. 117(1), pages 98-111.
    5. M. R. Ibrahim & D. U. Muhammad & B. Muhammad & J. O. Alaezi & J. Agidani, 2023. "The Key to Organizational and construction Excellence: A Study of Total Quality Management," Papers 2305.13104, arXiv.org.
    6. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
    7. Gordana Pejović & Jovan Filipović & Ljiljana Tasić & Valentina Marinković, 2016. "Towards medicines regulatory authorities' quality performance improvement: value for public health," International Journal of Health Planning and Management, Wiley Blackwell, vol. 31(1), pages 22-40, January.
    8. Macinati, Manuela S. & Rizzo, Marco G., 2014. "Budget goal commitment, clinical managers’ use of budget information and performance," Health Policy, Elsevier, vol. 117(2), pages 228-238.
    9. Hosang Jung & Chi-Guhn Lee & Chelsea White, 2015. "Socially responsible service operations management: an overview," Annals of Operations Research, Springer, vol. 230(1), pages 1-16, July.
    10. Minh Hue Nguyen & Anh Chi Phan & Yoshiki Matsui, 2018. "Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms," Sustainability, MDPI, vol. 10(2), pages 1-31, January.
    11. Nida Nazar & Sara Ravan Ramzani & Temoor Anjum & Imran Ahmed Shahzad, 2018. "Impact of Entrepreneurial Orientation of Bank Performance in Pakistan," Business Management and Strategy, Macrothink Institute, vol. 9(1), pages 290-309, December.
    12. Botje, Daan & Klazinga, Niek S. & Wagner, Cordula, 2013. "To what degree is the governance of Dutch hospitals orientated towards quality in care? Does this really affect performance?," Health Policy, Elsevier, vol. 113(1), pages 134-141.
    13. Parast, Mahour Mellat & Golmohammadi, Davood, 2019. "Quality management in healthcare organizations: Empirical evidence from the baldrige data," International Journal of Production Economics, Elsevier, vol. 216(C), pages 133-144.
    14. Olgun Çiçek & Hakar Mohammed, 2014. "Testing The Relationship Between Total Quality Management Practices and Performance - An Applied Study at Girne American University," Proceedings of International Academic Conferences 0100615, International Institute of Social and Economic Sciences.

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