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Effects of informational nudges on consumer debt repayment behaviors

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  • Jones, Lauren E.
  • Loibl, Cäzilia
  • Tennyson, Sharon

Abstract

This study examines the impact of billing disclosure changes mandated by the Credit Card Accountability Responsibility and Disclosure (CARD) Act on consumers’ decisions about their monthly credit card debt repayments. The study uses data from a nationally representative monthly survey of households from June 2006 through December 2011. Estimates show that the CARD Act disclosures were effective in inducing households to increase the amounts of credit card debt paid off each month, with the strongest effects seen in the proportion of households who pay off balances in full each month. Among households who continue to carry credit card debt, there is minimal evidence of repayment behavior changes due to CARD. Results are robust to controlling for selection into credit card ownership and to a variety of time controls and subsample periods.

Suggested Citation

  • Jones, Lauren E. & Loibl, Cäzilia & Tennyson, Sharon, 2015. "Effects of informational nudges on consumer debt repayment behaviors," Journal of Economic Psychology, Elsevier, vol. 51(C), pages 16-33.
    • Handle: RePEc:eee:joepsy:v:51:y:2015:i:c:p:16-33
    DOI: 10.1016/j.joep.2015.06.009
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    Cited by:

    1. Lunn, Pete & McGowan, Féidhlim & Howard, Noel, 2018. "Do some financial product features negatively affect consumer decisions? a review of evidence," Research Series, Economic and Social Research Institute (ESRI), number RS78.
    2. Paolina C. Medina & Jose L. Negrin, 2022. "The Hidden Role of Contract Terms: The Case of Credit Card Minimum Payments in Mexico," Management Science, INFORMS, vol. 68(5), pages 3856-3877, May.
    3. Thorp, S. & Bateman, H. & Dobrescu, L.I. & Newell, B.R. & Ortmann, A., 2020. "Flicking the switch: Simplifying disclosure to improve retirement plan choices," Journal of Banking & Finance, Elsevier, vol. 121(C).
    4. Jetter, Michael & Walker, Jay K., 2017. "Anchoring in financial decision-making: Evidence from Jeopardy!," Journal of Economic Behavior & Organization, Elsevier, vol. 141(C), pages 164-176.
    5. Suting Hong & Robert M. Hunt & Konstantinos Serfes, 2023. "Dynamic Pricing of Credit Cards and the Effects of Regulation," Journal of Financial Services Research, Springer;Western Finance Association, vol. 64(1), pages 81-131, August.
    6. Cäzilia Loibl & Jodi Letkiewicz & Simon McNair & Barbara Summers & Wändi Bruine de Bruin, 2021. "On the association of debt attitudes with socioeconomic characteristics and financial behaviors," Journal of Consumer Affairs, Wiley Blackwell, vol. 55(3), pages 939-966, September.
    7. McHugh, Sandie & Ranyard, Rob, 2016. "Consumers’ credit card repayment decisions: The role of higher anchors and future repayment concern," Journal of Economic Psychology, Elsevier, vol. 52(C), pages 102-114.
    8. Jetter, Michael & Walker, Jay K., 2016. "Anchoring in Financial Decision-Making: Evidence from the Field," IZA Discussion Papers 10151, Institute of Labor Economics (IZA).
    9. Holzmeister, Felix & Huber, Jürgen & Kirchler, Michael & Schwaiger, Rene, 2022. "Nudging debtors to pay their debt: Two randomized controlled trials," Journal of Economic Behavior & Organization, Elsevier, vol. 198(C), pages 535-551.
    10. M. Gagarina A. & A. Shantseva A. & М. Гагарина А. & А. Шанцева А., 2017. "Социально-психологические особенности и уровень финансовой грамотности должников // Socio-Psychological Peculiarities and Level of Financial Literacy of Russian Debtors," Review of Business and Economics Studies // Review of Business and Economics Studies, Финансовый Университет // Financial University, vol. 5(2), pages 5-22.
    11. L’Esperance, Madelaine, 2023. "Nudging credit union members to check their credit: Evidence from a field experiment," Journal of Behavioral and Experimental Finance, Elsevier, vol. 37(C).
    12. Pankaj K. Maskara & Florence Neymotin, 2021. "Do Credit Unions Serve the Underserved?," Eastern Economic Journal, Palgrave Macmillan;Eastern Economic Association, vol. 47(2), pages 184-205, April.
    13. Delgado Fuentealba, Carlos L. & Muñoz Mendoza, Jorge A. & Sepúlveda Yelpo, Sandra M. & Veloso Ramos, Carmen L. & Fuentes-Solís, Rodrigo A., 2021. "Household debt, automatic bill payments and inattention: Theory and evidence," Journal of Economic Psychology, Elsevier, vol. 85(C).
    14. Hendy, Patrick & Slonim, Robert & Atalay, Kadir, 2021. "Unsticking credit card repayments from the minimum: Advice, anchors and financial incentives," Journal of Behavioral and Experimental Finance, Elsevier, vol. 30(C).

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    More about this item

    Keywords

    Household finance; Credit card use; Consumer protection regulation;
    All these keywords.

    JEL classification:

    • D14 - Microeconomics - - Household Behavior - - - Household Saving; Personal Finance
    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection

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