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Victims' satisfaction with police communication strategies in discontinued cases: Unveiling the limits through a randomised controlled trial in Israel

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  • Buchnik, Esther
  • Ariel, Barak
  • Itskovich, Eran

Abstract

This study aimed to assess the effectiveness of police reassurance callbacks to victims who reported crimes online, focusing on their rating of satisfaction with their reporting experience, perceived legitimacy, procedural justice, trust, and police performance. It also seeks to explore whether variations in the communication strategies used by the police – i.e., sending letters, a call from the investigator, or the reassurance callback – affect the participants' scores differently.

Suggested Citation

  • Buchnik, Esther & Ariel, Barak & Itskovich, Eran, 2024. "Victims' satisfaction with police communication strategies in discontinued cases: Unveiling the limits through a randomised controlled trial in Israel," Journal of Criminal Justice, Elsevier, vol. 92(C).
    • Handle: RePEc:eee:jcjust:v:92:y:2024:i:c:s0047235224000436
    DOI: 10.1016/j.jcrimjus.2024.102194
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    References listed on IDEAS

    as
    1. Bolger, Michelle A. & Lytle, Daniel J. & Bolger, P. Colin, 2021. "What matters in citizen satisfaction with police: A meta-analysis," Journal of Criminal Justice, Elsevier, vol. 72(C).
    2. Avital Mentovich & Guy Ben‐Porat & Natalie Levy & Phillip A. Goff & Tom Tyler, 2020. "Policing alienated minorities in divided cities," Regulation & Governance, John Wiley & Sons, vol. 14(3), pages 531-550, July.
    Full references (including those not matched with items on IDEAS)

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