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Creating high reliability organizations using mindfulness

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  • Hales, Douglas N.
  • Chakravorty, Satya S.

Abstract

High Reliability Organizations (HROs) are organizations with processes that have extremely low failure rates, because the costs of failures are extremely high. According to Weick, Sutcliffe, and Obstfeld (2008) the key aspects of HROs are: preoccupation with failure, reluctance to simplify, and sensitivity to operations, among others. While we understand What the aspects of HROs are, we lack the understanding of How to implement HROs and Why they work. Using a soft research methods approach with Mindfulness techniques, this study demonstrates implementation of HRO in healthcare. In doing so, this research finds that Mindfulness techniques used with Soft Systems Methods provide an effective framework to create HROs. In doing so, this study also discovers a sixth aspect of HROs.

Suggested Citation

  • Hales, Douglas N. & Chakravorty, Satya S., 2016. "Creating high reliability organizations using mindfulness," Journal of Business Research, Elsevier, vol. 69(8), pages 2873-2881.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:8:p:2873-2881
    DOI: 10.1016/j.jbusres.2015.12.056
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    References listed on IDEAS

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    Cited by:

    1. Ellen Campos Sousa & Luciana Freire, 2023. "The effect of brief mindfulness‐based intervention on patient satisfaction and loyalty after waiting," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(2), pages 906-942, April.
    2. John W. Gardner & Kenneth K. Boyer & Peter T. Ward, 2017. "Achieving Time-Sensitive Organizational Performance Through Mindful Use of Technologies and Routines," Organization Science, INFORMS, vol. 28(6), pages 1061-1079, December.
    3. Sinto Sunaryo & Joko Suyono & Sarwoto & Alifah Faidurrohmah Fibayani & Barkah & Juliani Dyah TRISNAWATI Author_Email: juliani@staff.ubaya.ac.id, 2023. "How does mindfulness affect employee attitude and behavior toward work-related outcomes?," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 29(4), pages 505-516, December.
    4. T. Anderson & J. S. Busby & M. Rouncefield, 2020. "Understanding the Ecological Validity of Relying Practice as a Basis for Risk Identification," Risk Analysis, John Wiley & Sons, vol. 40(7), pages 1383-1398, July.
    5. Stuart-Edwards, Anastasia & MacDonald, Adriane & Ansari, Mahfooz A., 2023. "Twenty years of research on mindfulness at work: A structured literature review," Journal of Business Research, Elsevier, vol. 169(C).
    6. Yela Aránega, Alba & Del Val Núñez, Mª Teresa & Castaño Sánchez, Rafael, 2020. "Mindfulness as an intrapreneurship tool for improving the working environment and self-awareness," Journal of Business Research, Elsevier, vol. 115(C), pages 186-193.
    7. Alexandre de A. Gomes Júnior & Vanessa B. Schramm, 2022. "Problem Structuring Methods: A Review of Advances Over the Last Decade," Systemic Practice and Action Research, Springer, vol. 35(1), pages 55-88, February.
    8. Andrew Enya & Shane Dempsey & Manikam Pillay, 2020. "A Study Investigating How the Characteristics of High Reliability Organisations Can Be Measured in the Construction Industry in Australia," IJERPH, MDPI, vol. 17(21), pages 1-19, November.

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