Multilevel environment induced impulsive gambling
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DOI: 10.1016/j.jbusres.2015.03.008
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- Prentice, Dr Catherine, 2019. "Managing service encounters with emotional intelligence," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 344-351.
- Prentice, Catherine, 2016. "Leveraging employee emotional intelligence in casino profitability," Journal of Retailing and Consumer Services, Elsevier, vol. 33(C), pages 127-134.
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Keywords
Service environment; Impulsive gambling; Casino; Customer loyalty;All these keywords.
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