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Inter-organizational information systems adoption for service innovation in building sector

Author

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  • Chaparro-Peláez, Julián
  • Pereira-Rama, Antonio
  • Pascual-Miguel, Félix José

Abstract

The building sector has experienced a significant decline in recent years in Spain and Europe as a result of the financial crisis that began in 2007. This drop accompanies a low penetration of information and communication technologies in inter-organizational oriented business processes. The market decrease is causing a slowdown in the building sector, where only flexible small and medium enterprises (SMEs) survive thanks to specialization and innovation in services, which allow them to face new market demands. Inter-organizational information systems (IOISs) support innovation in services, and are thus a strategic tool for SMEs to obtain competitive advantage. Because of the inherent complexity of IOIS adoption, this research extends Kurnia and Johnston's (2000) theoretical model of IOIS adoption with an empirical model of IOIS characterization. The resultant model identifies the factors influencing IOIS adoption in SMEs in the building sector, to promote further service innovation for competitive and collaborative advantages. An empirical longitudinal study over six consecutive years using data from Spanish SMEs in the building sector validates the model, using the partial least squares technique and analyzing temporal stability. The main findings of this research are the four ways an IOIS might contribute to service innovation in the building sector. Namely: a) improving client interfaces and the link between service providers and end users; b) defining a specific market where SMEs can develop new service concepts; c) enhancing the service delivery system in traditional customer–supplier relationships; and d) introducing information and communication technologies and tools to improve information management.

Suggested Citation

  • Chaparro-Peláez, Julián & Pereira-Rama, Antonio & Pascual-Miguel, Félix José, 2014. "Inter-organizational information systems adoption for service innovation in building sector," Journal of Business Research, Elsevier, vol. 67(5), pages 673-679.
    • Handle: RePEc:eee:jbrese:v:67:y:2014:i:5:p:673-679
    DOI: 10.1016/j.jbusres.2013.11.026
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    References listed on IDEAS

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    Cited by:

    1. Usai, A. & Fiano, F. & Messeni Petruzzelli, A. & Paoloni, P. & Farina Briamonte, M. & Orlando, B., 2021. "Unveiling the impact of the adoption of digital technologies on firms’ innovation performance," Journal of Business Research, Elsevier, vol. 133(C), pages 327-336.
    2. Saymon Ricardo Oliveira Sousa & Wesley Vieira Silva & Claudimar Pereira Veiga & Roselaine Ruviaro Zanini, 2020. "Theoretical background of innovation in services in small and medium-sized enterprises: literature mapping," Journal of Innovation and Entrepreneurship, Springer, vol. 9(1), pages 1-26, December.
    3. Zhaojun Yang & Jun Sun & Yali Zhang & Ying Wang, 2017. "Green, Green, It’s Green: A Triad Model of Technology, Culture, and Innovation for Corporate Sustainability," Sustainability, MDPI, vol. 9(8), pages 1-23, August.

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