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Influence of community design on user behaviors in online communities

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  • Fiedler, Marina
  • Sarstedt, Marko

Abstract

While the question of how community design influences user behavior in online communities has recently attracted considerable research, few studies have empirically evaluated the influencing factors of specific user behavior. Building on a conceptual framework of identity-based vs. bond-based attachment in online communities, this study evaluates the influence of several antecedents on user attachment as well as attachment's mediating role for explaining consumer behavior. Results of a survey reveal that network effects, intergroup comparison, and social categorization have a positive and significant effect on common identity attachment, whereas this is not the case with in-group interdependence. Conversely, collectivism, interpersonal similarity, and social interaction drive common bond attachment, while personal information has no effect. Most importantly, the results show that common identity attachment is the primary driver of user behavior in online communities.

Suggested Citation

  • Fiedler, Marina & Sarstedt, Marko, 2014. "Influence of community design on user behaviors in online communities," Journal of Business Research, Elsevier, vol. 67(11), pages 2258-2268.
    • Handle: RePEc:eee:jbrese:v:67:y:2014:i:11:p:2258-2268
    DOI: 10.1016/j.jbusres.2014.06.014
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