IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v66y2013i9p1285-1291.html
   My bibliography  Save this article

Measuring mediating factors in the use of interpersonal sensitivity in organizations

Author

Listed:
  • Lee, Sanghyun
  • Dubinsky, Alan J.
  • Kim, Juyoung

Abstract

The very nature of their position requires superiors to engage in behavior that may have adverse consequences on subordinates. Such deportment might harm the individual (employee) yet enhance the overall good of the organization. Researchers in organizational behavior refer to supervisor demeanor that is hurtful to subalterns as “necessary evils”(Margolis & Molinsky, 2008; Molinsky & Margolis, 2005).Their research suggests that several factors influence whether “necessary evils” are executed using interpersonal sensitivity—a variable that has been found to have a salubrious impact on a firm. The present study develops subscales to assess those mediating factors, as well as interpersonal sensitivity. After conducting psychometric analyses, 65 measurement items are identified that tap 20 distinct constructs. Evidence is presented for sufficient reliability and validity of the constructs. Nonetheless, the developed scales require further refinement.

Suggested Citation

  • Lee, Sanghyun & Dubinsky, Alan J. & Kim, Juyoung, 2013. "Measuring mediating factors in the use of interpersonal sensitivity in organizations," Journal of Business Research, Elsevier, vol. 66(9), pages 1285-1291.
    • Handle: RePEc:eee:jbrese:v:66:y:2013:i:9:p:1285-1291
    DOI: 10.1016/j.jbusres.2012.02.027
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296312000598
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2012.02.027?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Uma Sekaran, 1983. "Methodological and Theoretical Issues and Advancements in Cross-Cultural Research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 14(2), pages 61-73, June.
    2. Bagozzi, Richard P & Yi, Youjae, 1991. "Multitrait-Multimethod Matrices in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(4), pages 426-439, March.
    3. Stephanie Watts Sussman & Lee Sproull, 1999. "Straight Talk: Delivering Bad News through Electronic Communication," Information Systems Research, INFORMS, vol. 10(2), pages 150-166, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Verhagen, Tibert & Meents, Selmar, 2007. "A Framework for Developing Semantic Differentials in IS research: Assessing the Meaning of Electronic Marketplace Quality (EMQ)," Serie Research Memoranda 0016, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    2. Muhammad Shaukat Malik, Sabah Younus, 2019. "Determinants of Tax-Compliance Behaviour Explored by Slippery Slope Framework and Theory of Planned Behaviour: An Evidence from Small Business Owner," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 6(2), pages 33-47, October.
    3. repec:idn:jimfjn:v:4:y:2018:i:2h:p:1-14 is not listed on IDEAS
    4. (Sam) Kim, Seongseop & Prideaux, Bruce & Timothy, Dallen, 2016. "Factors affecting bilateral Chinese and Japanese travel," Annals of Tourism Research, Elsevier, vol. 61(C), pages 80-95.
    5. Yin, Desheng & Hasan, Iftekhar & Liu, Liuling & Wang, Haizhi, 2022. "Trust and contracting with foreign banks: Evidence from China," Journal of Asian Economics, Elsevier, vol. 83(C).
    6. Mehta, Rajiv & Polsa, Pia & Mazur, Jolanta & Xiucheng, Fan & Dubinsky, Alan J., 2006. "Strategic alliances in international distribution channels," Journal of Business Research, Elsevier, vol. 59(10-11), pages 1094-1104, October.
    7. Pierre Volle & Ahmed Anis Charfi, 2011. "Valeur perçue et comportements en ligne en état d'immersion : le rôle modérateur de l'implication et de l'expertise," Post-Print halshs-00638649, HAL.
    8. Soares, Ana Maria & Farhangmehr, Minoo & Shoham, Aviv, 2007. "Hofstede's dimensions of culture in international marketing studies," Journal of Business Research, Elsevier, vol. 60(3), pages 277-284, March.
    9. repec:zbw:bofitp:2015_011 is not listed on IDEAS
    10. Iftekhar Hasan & Nada Kobeissi & Haizhi Wang & Mingming Zhou, 2015. "Banking Structure, Marketization, and Small Business Development: Regional Evidence From China," Pacific Economic Review, Wiley Blackwell, vol. 20(3), pages 487-510, August.
    11. Frank Nana Kweku Otoo & Mridula Mishra, 2018. "Impact of Human Resource Management (HRM) Practices on Hotel Industry’s Performance: The Mediating role of Employee Competencies," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 9(2), pages 17-29, May.
    12. Juan Antonio Sánchez-Sáez & Francisco Segado Segado & Ferran Calabuig-Moreno & Ana Mª Gallardo Guerrero, 2020. "Measuring Residents’ Perceptions of Corporate Social Responsibility at Small- and Medium-Sized Sports Events," IJERPH, MDPI, vol. 17(23), pages 1-17, November.
    13. de Guimarães, Julio Cesar Ferro & Severo, Eliana Andréa & Jabbour, Charbel Jose Chiappetta & de Sousa Jabbour, Ana Beatriz Lopes & Rosa, Ariane Ferreira Porto, 2021. "The journey towards sustainable product development: why are some manufacturing companies better than others at product innovation?," Technovation, Elsevier, vol. 103(C).
    14. Nguyen Ngoc Thi Hong & Rudawska Edyta, 2022. "Integrated Cultural Theories on Mobile Marketing Acceptance: Literature Review," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 30(3), pages 112-135, September.
    15. Singh, Sonika & Swait, Joffre, 2017. "Channels for search and purchase: Does mobile Internet matter?," Journal of Retailing and Consumer Services, Elsevier, vol. 39(C), pages 123-134.
    16. Yu‐fang Guo & Yuan‐hui Luo & Louisa Lam & Wendy Cross & Virginia Plummer & Jing‐ping Zhang, 2018. "Burnout and its association with resilience in nurses: A cross‐sectional study," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(1-2), pages 441-449, January.
    17. Hong Kok Pan & Mohammad Aziz Shah Mohamed Arip, 2018. "Constructing Validity and Reliability of Suicide Tendency Inventory," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(2), pages 475-489, February.
    18. Dubinsky, Alan J. & Kotabe, Masaaki & Lim, Chae Un & Wagner, William, 1997. "The impact of values on salespeople's job responses: A cross-national investigation," Journal of Business Research, Elsevier, vol. 39(3), pages 195-208, July.
    19. Gao Changchun & Muhammad Jamal Haider & Tayyaba Akram, 2017. "Investigation of the Effects of Task Technology Fit, Attitude and Trust on Intention to Adopt Mobile Banking: Placing the Mediating Role of Trialability," International Business Research, Canadian Center of Science and Education, vol. 10(4), pages 77-91, April.
    20. Peng, T. K. & Peterson, M. F., 1998. "Contingent and noncontingent social rewards and punishments from leaders: do US and Japanese subordinates make comparable distinctions?," International Business Review, Elsevier, vol. 7(1), pages 69-87, February.
    21. Sardar, Sainaz & Tata, Sai Vijay & Sarkar, Subhro, 2024. "Examining the influence of source factors and content characteristics of influencers' post on consumer engagement and purchase intention: A moderated analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    22. Muhammad Rizwan & Arooba Waseem & Syeda Anam Bukhari, 2014. "Antecedents of Job Stress and its impact on Job Performance and Job Satisfaction," International Journal of Learning and Development, Macrothink Institute, vol. 4(2), pages 187-203, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:66:y:2013:i:9:p:1285-1291. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.