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Assessing satisfaction with core and secondary attributes

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  • Huang, Rong
  • Sarigöllü, Emine

Abstract

This research assesses visitor satisfaction with the core and secondary attributes of a tourist destination, using two conventional methods, stated and derived importance. The article shows the importance of core attributes are recoverable equally well, regardless of the method. Importance of secondary attributes, however, vary depending on the estimation method. This difference is systematic. Researchers should use derived methods for assessing satisfaction with secondary attributes. The data are from surveys from visitors to Latin America.

Suggested Citation

  • Huang, Rong & Sarigöllü, Emine, 2008. "Assessing satisfaction with core and secondary attributes," Journal of Business Research, Elsevier, vol. 61(9), pages 942-949, September.
    • Handle: RePEc:eee:jbrese:v:61:y:2008:i:9:p:942-949
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    References listed on IDEAS

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    1. Paul E. Green & Abba M. Krieger, 1995. "Attribute Importance Weights Modification in Assessing a Brand's Competitive Potential," Marketing Science, INFORMS, vol. 14(3), pages 253-270.
    2. Zhang, Shi & Fitzsimons, Gavan J., 1999. "Choice-Process Satisfaction: The Influence of Attribute Alignability and Option Limitation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 77(3), pages 192-214, March.
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    Cited by:

    1. Pettifor, Hazel & Wilson, Charlie, 2020. "Low carbon innovations for mobility, food, homes and energy: A synthesis of consumer attributes," Renewable and Sustainable Energy Reviews, Elsevier, vol. 130(C).
    2. JG. Brida & M. Pulina & E. Riaño & SZ Aguirre, 2010. "Cruise visitors' intention to return as land tourists and recommend a visited destination. A structural equation model," Working Paper CRENoS 201016, Centre for North South Economic Research, University of Cagliari and Sassari, Sardinia.
    3. Fernando, Angeline Gautami & Aw, Eugene Cheng-Xi, 2023. "What do consumers want? A methodological framework to identify determinant product attributes from consumers’ online questions," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    4. Sirakaya-Turk, Ercan & Ekinci, Yuksel & Martin, Drew, 2015. "The efficacy of shopping value in predicting destination loyalty," Journal of Business Research, Elsevier, vol. 68(9), pages 1878-1885.
    5. George Ekonomou & Dimitris Kallioras & Angeliki N. Menegaki & Sergio Alvarez, 2023. "Tourist Preferences for Revitalizing Wellness Products and Reversing Depopulation in Rural Destinations," Sustainability, MDPI, vol. 15(24), pages 1-31, December.
    6. Yin, Cheng-Yue & Poon, Patrick & Su, Jing-Lei, 2017. "Yesterday once more? Autobiographical memory evocation effects on tourists' post-travel purchase intentions toward destination products," Tourism Management, Elsevier, vol. 61(C), pages 263-274.
    7. Gonçalves, Helena Milagre Martins, 2013. "Multi-group invariance in a third-order factorial model: Attribute satisfaction measurement," Journal of Business Research, Elsevier, vol. 66(9), pages 1292-1297.

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