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Examining the dynamics of consumer expectations in a Chinese context

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  • Tam, Jackie L. M.

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  • Tam, Jackie L. M., 2005. "Examining the dynamics of consumer expectations in a Chinese context," Journal of Business Research, Elsevier, vol. 58(6), pages 777-786, June.
    • Handle: RePEc:eee:jbrese:v:58:y:2005:i:6:p:777-786
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    References listed on IDEAS

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    1. Clow, Kenneth E. & Kurtz, David L. & Ozment, John, 1998. "A Longitudinal Study of the Stability of Consumer Expectations of Services," Journal of Business Research, Elsevier, vol. 42(1), pages 63-73, May.
    2. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
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    Cited by:

    1. Izquierdo, Segismundo S. & Izquierdo, Luis R., 2007. "The impact of quality uncertainty without asymmetric information on market efficiency," Journal of Business Research, Elsevier, vol. 60(8), pages 858-867, August.
    2. Alden, Dana L. & He, Yi & Chen, Qimei, 2010. "Service recommendations and customer evaluations in the international marketplace: Cultural and situational contingencies," Journal of Business Research, Elsevier, vol. 63(1), pages 38-44, January.
    3. He, Yi & Chen, Qimei & Alden, Dana L., 2012. "Consumption in the public eye: The influence of social presence on service experience," Journal of Business Research, Elsevier, vol. 65(3), pages 302-310.
    4. Wong, Brian Kee Mun & Musa, Ghazali & Taha, Azni Zarina, 2017. "Malaysia my second home: The influence of push and pull motivations on satisfaction," Tourism Management, Elsevier, vol. 61(C), pages 394-410.

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