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A Longitudinal Study of the Stability of Consumer Expectations of Services

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  • Clow, Kenneth E.
  • Kurtz, David L.
  • Ozment, John

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  • Clow, Kenneth E. & Kurtz, David L. & Ozment, John, 1998. "A Longitudinal Study of the Stability of Consumer Expectations of Services," Journal of Business Research, Elsevier, vol. 42(1), pages 63-73, May.
    • Handle: RePEc:eee:jbrese:v:42:y:1998:i:1:p:63-73
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    References listed on IDEAS

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    1. Stayman, Douglas M & Alden, Dana L & Smith, Karen H, 1992. "Some Effects of Schematic Processing on Consumer Expectations and Disconfirmation Judgments," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 19(2), pages 240-255, September.
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    Cited by:

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    2. Pereira Filho, Evadio & Moreno Añez, Miguel Eduardo, 2021. "Why are you so tolerant? Towards the relationship between consumer expectations and level of involvement," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    3. Tam, Jackie L. M., 2005. "Examining the dynamics of consumer expectations in a Chinese context," Journal of Business Research, Elsevier, vol. 58(6), pages 777-786, June.

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