Artificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot?
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DOI: 10.1016/j.jbusres.2020.11.006
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Cited by:
- Xuequn Wang & Xiaolin Lin & Bin Shao, 2023. "Artificial intelligence changes the way we work: A close look at innovating with chatbots," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 74(3), pages 339-353, March.
- Leah Warfield Smith & Randall Lee Rose & Alex R. Zablah & Heath McCullough & Mohammad “Mike” Saljoughian, 2023. "Examining post-purchase consumer responses to product automation," Journal of the Academy of Marketing Science, Springer, vol. 51(3), pages 530-550, May.
- Querci, Ilaria & Monsurrò, Luigi & Peverini, Paolo, 2024. "When anthropomorphism backfires: Anticipation of negative social roles as a source of resistance to smart object adoption," Technovation, Elsevier, vol. 132(C).
- Ahn, Jungyong & Kim, Jungwon & Sung, Yongjun, 2022. "The effect of gender stereotypes on artificial intelligence recommendations," Journal of Business Research, Elsevier, vol. 141(C), pages 50-59.
- Whang, Jeong-Bin & Song, Ji Hee & Lee, Jong-Ho & Choi, Boreum, 2022. "Interacting with Chatbots: Message type and consumers' control," Journal of Business Research, Elsevier, vol. 153(C), pages 309-318.
- Chakraborty, Debarun & Polisetty, Aruna & G, Sowmya & Rana, Nripendra P. & Khorana, Sangeeta, 2024. "Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
- Mengjun Li & Ayoung Suh, 2022. "Anthropomorphism in AI-enabled technology: A literature review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2245-2275, December.
- Sebastian Molinillo & Francisco Rejón-Guardia & Rafael Anaya-Sánchez, 2023. "Exploring the antecedents of customers’ willingness to use service robots in restaurants," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 167-193, March.
- Wien, Anders Hauge & Peluso, Alessandro M., 2021. "Influence of human versus AI recommenders: The roles of product type and cognitive processes," Journal of Business Research, Elsevier, vol. 137(C), pages 13-27.
- Massaro, Alessandro & Magaletti, Nicola & Cosoli, Gabriele & Giardinelli, Vito O. M. & Leogrande, Angelo, 2022.
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- Massaro, Alessandro & Magaletti, Nicola & Cosoli, Gabriele & Giardinelli, Vito & Leogrande, Angelo, 2022. "Text Mining Approaches Oriented on Customer Care Efficiency," MPRA Paper 112244, University Library of Munich, Germany.
- Shahzad, Muhammad Farrukh & Xu, Shuo & An, Xin & Javed, Iqra, 2024. "Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
- Na Cai & Shuhong Gao & Jinzhe Yan, 2024. "How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-11, December.
- Schillaci, Carmela Elita & de Cosmo, Lucrezia Maria & Piper, Luigi & Nicotra, Melita & Guido, Gianluigi, 2024. "Anthropomorphic chatbots' for future healthcare services: Effects of personality, gender, and roles on source credibility, user satisfaction, and intention to use," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
- Huang, Dongling & Markovitch, Dmitri G. & Stough, Rusty A., 2024. "Can chatbot customer service match human service agents on customer satisfaction? An investigation in the role of trust," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
- Gorny, Paul M. & Groos, Eva & Strobel, Christina, 2024. "Do Personalized AI Predictions Change Subsequent Decision-Outcomes? The Impact of Human Oversight," MPRA Paper 121065, University Library of Munich, Germany.
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Keywords
Artificial Intelligence; Automation; Chatbot; Human-computer-interaction; Consumer behavior;All these keywords.
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