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A BSC-ANP approach to organizational outsourcing decision support-A case study

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  • Modak, Mousumi
  • Ghosh, Kunal Kanti
  • Pathak, Khanindra

Abstract

Outsourcing has been gaining popularity as a standard practice among the mining industries around the globe to meet the competitive challenges. Benefits and the advancements of outsourcing can be only realized considering the short-term as well as long-term concerns associated with such a business decision. The present study proposes an integrated BSC-ANP (balanced scorecard-analytic network process) approach for selection of the best outsourcing strategy (insourcing, outsourcing, and strategic alliance) for operational activities of the coal mining organization in India. Here BSC is applied to understand the impact of outsourcing decision on business performance through its strategic and financial dimensions. Whereas ANP takes into consideration the interaction effect of the BSC indicators, assigns weights, prioritizes them, and determines the best outsourcing alternative. Although there have been plenty of literature that elucidates the advantages of the BSC-ANP approach, application of such concept in mining sector has been rarely considered.

Suggested Citation

  • Modak, Mousumi & Ghosh, Kunal Kanti & Pathak, Khanindra, 2019. "A BSC-ANP approach to organizational outsourcing decision support-A case study," Journal of Business Research, Elsevier, vol. 103(C), pages 432-447.
    • Handle: RePEc:eee:jbrese:v:103:y:2019:i:c:p:432-447
    DOI: 10.1016/j.jbusres.2018.01.040
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